Associate iCare Application Analyst
About The Position
The Associate iCare Applications Analyst assists with the development, maintenance, and upgrading of the assigned Epic application. The analyst investigates, analyzes, and documents current and future state processes to support successful integration between clinical or business practices and Epic functionality. Working as part of a team, the analyst translates clinical and business needs into EMR functionality, coordinates project issues, participates in configuration and implementation, and communicates and trains users on application functionality. The position is responsible for building, maintaining, and optimizing one Epic application, providing technical and clinical operational advice during design, programming, testing, and implementation, and supporting application maintenance and process improvement after implementation. The analyst gathers end-user feedback, evaluates solutions, recommends and implements improvements, and develops report specifications in collaboration with report writers to meet operational, federal, and regulatory reporting requirements. The role includes rotating 24/7 on-call support and downtime support, as well as travel to hospital, provider, and Revenue Cycle locations within the RHS network. The role is based onsite in Newport News, Virginia. The hiring range is $68,000–$93,500 annually; actual pay depends on job-related factors including experience, education, credentials, skills, internal equity, and business needs.
Requirements
- High school diploma or GED.
- Two years of experience in healthcare, preferably in an Integrated Delivery Network, in clinical care, operations, or IT support; a technical license or degree may substitute for experience.
- One Epic certification or Epic proficiency in the primary application area within 180 days of hire.
- Epic certification within 180 days of hire is required.
- Ability to provide on-call coverage and downtime support.
- Ability to travel to hospital, provider, and Revenue Cycle locations within the RHS network.
Nice To Haves
- Bachelor’s degree or technical license in Healthcare Administration, Business Administration, Clinical Information Systems, Informatics, Information Technology, or sciences such as RN, RRT, RPH, ARNP, or APP.
- Epic experience as an end user, credentialed trainer, or operations super user.
Responsibilities
- Build, maintain, and optimize one Epic application.
- Investigate, analyze, and document current and future state processes to ensure successful integration between clinical or business practice and the Epic application.
- Develop comprehensive knowledge of the Epic application and its system infrastructure.
- Provide technical and clinical operational advice in application design, programming, testing, and implementation.
- Coordinate issues that arise during projects for the assigned application and fulfill roles across the project lifecycle, including design, implementation, and long-term support.
- Participate in system configuration and implementation, ongoing maintenance, process improvement, and change management.
- Communicate and train users on application functionality.
- Evaluate implemented solutions and support post-implementation change management and users adopting updated workflows and technology processes.
- Gather and analyze end-user feedback, recommend improvements, and implement suitable solutions.
- Develop report specifications and work with report writers to meet operational, federal, and regulatory reporting requirements.
- Provide rotating 24/7 on-call coverage and downtime support.
- Travel to hospital, provider, and Revenue Cycle locations within the RHS network.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
