Hyundai Warranty Administrator

Bud Clary Auto•Auburn, WA

18d

About The Position

The Hyundai Warranty Administrator prepares, records, and submits warranty claims to the factory or distributor and reconciles them. The role processes claims and paperwork, verifies documentation, coordinates with technicians, service advisors, and the service manager, and communicates with the factory or OEM as needed. It also tracks warranty parts, maintains service records, monitors claims and payments, and provides clerical support to the service department. Pay is $30–$40, depending on experience.

Requirements

Strong communication skills.

Responsibilities

Process warranty claims promptly for each franchise or distributor.
Process warranty paperwork and ensure proper documentation.
Verify criteria required by the factory or distributor.
Work with technicians, service advisors, and the service manager to ensure proper documentation and obtain additional information when needed.
Communicate with the OEM or factory for claim submission when needed.
Reconcile warranty receivables and payments through the appropriate accounting schedule.
Comply with privacy laws and duties.
Post credits on the computer.
Promptly resubmit rejected claims or obtain authorization to write them off.
Follow up on outstanding claim payments.
Track warranty parts by recording the repair order number, replacement date, and disposal eligibility date.
Arrange for parts to be shipped to the factory or distributor, or to be scrapped.
File and maintain service records as required by the warrantor.
Stay informed about factory recalls and bulletins.
Assist with body shop warranty claims as needed.
Assist with cashier and telephone operator duties as needed.
Assist with clerical needs as directed by the service manager.
Maintain a professional appearance and a neat work area.
Be a team player and work in a fast-paced environment.
Perform other duties as assigned.