Friends of Falls Church - Hypothermia Coordinator (Mon-Fri, 12am-8am)

Shelter House • Falls Church, VA

2d • Onsite

About The Position

The Hypothermia Coordinator supports daily operations at the Friends of Falls Church Hypothermia Shelter in Falls Church, Virginia. This seasonal, onsite position provides welcoming, respectful, trauma-informed assistance to adults seeking cold-weather shelter. The Coordinator helps maintain a safe, low-barrier environment and works with program leadership to address immediate needs and connect participants with available resources. The program operates seasonally from December 1 through April 15.

Requirements

• Ability to treat individuals experiencing homelessness with dignity, respect, and cultural sensitivity.
• Strong interpersonal communication, teamwork, reliability, and conflict de-escalation skills.
• Ability to follow safety procedures, maintain confidentiality, document activities accurately, and respond calmly to changing situations.
• Basic computer skills and willingness to learn agency documentation systems.
• Availability to work assigned onsite shifts in Falls Church, VA, from 4:00 PM–12:00 AM or 12:00 AM–8:00 AM, including scheduled weekends.
• Annual TB test required.
• Ability to sit or stand for extended periods.
• Ability to lift items weighing 10–20 pounds.

Nice To Haves

• Experience in shelter operations, human services, customer service, or other direct-support roles.
• Experience with trauma-informed care, Housing First practices, and homelessness services.

Responsibilities

• Welcome shelter participants, explain shelter procedures, and provide respectful, nonjudgmental support.
• Assist with participant check-in, attendance tracking, bed assignments, and shift documentation as directed.
• Monitor shared spaces and participant well-being, maintain appropriate professional boundaries, and communicate concerns to program leadership.
• Help coordinate access to meals, hygiene supplies, sleeping accommodations, and other basic necessities.
• Support a clean, organized, and safe shelter environment, including shift opening, closing, and handoff responsibilities.
• Apply trauma-informed, Housing First, and low-barrier principles; use verbal de-escalation techniques and seek assistance during crises or conflicts.
• Follow emergency, severe-weather, confidentiality, mandated-reporting, and incident-response procedures, reporting urgent concerns promptly.
• Complete accurate and timely shift notes, incident reports, and participant records in accordance with Shelter House procedures.
• Share relevant updates with incoming staff and collaborate with case management and other team members to connect participants with available services.
• Perform other related duties as assigned by program leadership.

Benefits

• Medical, dental, and vision insurance.
• 401(k) contributions with a 4% employer match.
• 13 paid holidays, 2 floating holidays, and the opportunity to take your birthday off.
• Four annual team-building events.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed