Friends of Falls Church - Hypothermia Coordinator (Mon-Fri, 4pm-12am)

Shelter House•Falls Church, VA

2d•Onsite

About The Position

The Hypothermia Coordinator supports daily operations at the Friends of Falls Church Hypothermia Shelter in Falls Church, Virginia. This seasonal, onsite position provides welcoming, respectful, trauma-informed assistance to adults seeking cold-weather shelter. The Coordinator helps maintain a safe, low-barrier environment and works with program leadership to address immediate needs and connect participants with available resources. The program operates from December 1 through April 15.

Requirements

Ability to treat individuals experiencing homelessness with dignity, respect, and cultural sensitivity.
Strong interpersonal communication, teamwork, reliability, and conflict de-escalation skills.
Ability to follow safety procedures, maintain confidentiality, document activities accurately, and respond calmly to changing situations.
Basic computer skills and willingness to learn agency documentation systems.
Availability to work assigned onsite shifts in Falls Church, VA, from 4:00 PM–12:00 AM or 12:00 AM–8:00 AM, including scheduled weekends.
Annual TB test required.
Ability to sit or stand for extended periods.
Ability to lift items weighing 10–20 pounds.

Nice To Haves

Experience in shelter operations, human services, customer service, or other direct-support roles.
Experience with trauma-informed care, Housing First practices, and homelessness services.

Responsibilities

Welcome shelter participants, explain shelter procedures, and provide respectful, nonjudgmental support.
Assist with participant check-in, attendance tracking, bed assignments, and shift documentation as directed.
Monitor shared spaces and participant well-being, maintain professional boundaries, and communicate concerns to program leadership.
Help coordinate access to meals, hygiene supplies, sleeping accommodations, and other basic necessities.
Support a clean, organized, and safe shelter environment, including shift opening, closing, and handoff responsibilities.
Apply trauma-informed, Housing First, and low-barrier principles; use verbal de-escalation techniques and seek assistance during crises or conflicts.
Follow emergency, severe-weather, confidentiality, mandated-reporting, and incident-response procedures, and promptly report urgent concerns.
Complete accurate and timely shift notes, incident reports, and participant records in accordance with Shelter House procedures.
Share relevant updates with incoming staff and collaborate with case management and other team members to connect participants with available services.
Perform other related duties as assigned by program leadership.