Friends of Falls Church - Hypothermia Coordinator (Mon-Fri, 4pm-12am)

Shelter House • Falls Church, VA

3d • $20 • Onsite

About The Position

The Hypothermia Coordinator supports the daily operation of the Friends of Falls Church Hypothermia Shelter in Falls Church, Virginia. This seasonal, onsite position provides welcoming, respectful, trauma-informed assistance to adults seeking cold-weather shelter, supports a safe and low-barrier environment, and works with the program leadership team to address immediate needs and connect participants with resources. The program season runs from December 1 through April 15.

Requirements

• Ability to treat people experiencing homelessness with dignity, respect, and cultural sensitivity.
• Strong interpersonal communication, teamwork, reliability, and conflict de-escalation skills.
• Ability to follow safety procedures, maintain confidentiality, document activities accurately, and respond calmly to changing situations.
• Basic computer skills and willingness to learn agency documentation systems.
• Availability to work an assigned onsite shift in Falls Church, Virginia: 4:00 PM–12:00 AM or 12:00 AM–8:00 AM, including scheduled weekends.
• Annual TB test required.
• Ability to sit or stand for long periods.
• Ability to lift items weighing 10–20 pounds.

Nice To Haves

• Experience in shelter operations, human services, customer service, or other direct-support roles.
• Experience with trauma-informed care, Housing First practices, and homelessness services.

Responsibilities

• Welcome shelter participants, explain shelter procedures, and provide respectful, nonjudgmental support.
• Assist with participant check-in, attendance, bed assignments, and other shift documentation as directed.
• Monitor shared spaces and participant well-being, maintain appropriate professional boundaries, and communicate concerns to program leadership.
• Help coordinate access to meals, hygiene supplies, sleeping accommodations, and other basic needs.
• Support a clean, organized, and safe shelter environment, including shift opening, closing, and handoff tasks.
• Apply trauma-informed, Housing First, and low-barrier principles; use verbal de-escalation and seek assistance during crises or conflicts.
• Follow emergency, severe-weather, confidentiality, mandated-reporting, and incident-response procedures; report urgent concerns promptly.
• Complete accurate and timely shift notes, incident reports, and participant records according to Shelter House procedures.
• Share relevant updates with incoming staff and collaborate with case management and other team members to connect participants with available services.
• Perform other related duties assigned by program leadership.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) contributions with a 4% employer match.
• 13 paid holidays and 2 floating holidays.
• Opportunity to take your birthday off.
• Four annual team-building events.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed