Friends of Falls Church - Hypothermia Coordinator (Sat-Sun, 4pm-12am)

Shelter House • Falls Church, VA

2d • Onsite

About The Position

The Hypothermia Coordinator supports daily operations at the Friends of Falls Church Hypothermia Shelter in Falls Church, Virginia. This seasonal, onsite position provides welcoming, respectful, and trauma-informed assistance to adults seeking cold-weather shelter. The Coordinator helps maintain a safe, supportive, low-barrier environment and works with program leadership to address participants’ immediate needs and connect them with available resources and services.

The program operates seasonally from December 1 through April 15. Assigned shifts are onsite in Falls Church, Virginia, from 4:00 PM to 12:00 AM or 12:00 AM to 8:00 AM, including scheduled weekends.

Requirements

• Treat individuals experiencing homelessness with dignity, respect, compassion, and cultural sensitivity.
• Strong interpersonal communication, teamwork, reliability, and conflict de-escalation skills.
• Ability to follow safety procedures, maintain confidentiality, accurately document activities, and respond calmly and effectively to changing situations.
• Basic computer proficiency and willingness to learn agency documentation systems.
• Availability to work assigned onsite shifts in Falls Church, Virginia, from 4:00 PM–12:00 AM or 12:00 AM–8:00 AM, including scheduled weekends.
• Annual TB test required.
• Ability to sit or stand for extended periods.
• Ability to lift items weighing 10–20 pounds.

Nice To Haves

• Previous experience in shelter operations, human services, customer service, or other direct-support roles.
• Familiarity with trauma-informed care, Housing First practices, and homelessness services.

Responsibilities

• Welcome shelter participants, explain shelter procedures, and provide respectful, nonjudgmental support.
• Assist with participant check-in, attendance tracking, bed assignments, and shift documentation as directed.
• Monitor shared spaces and participant well-being, maintain appropriate professional boundaries, and communicate concerns promptly to program leadership.
• Coordinate access to meals, hygiene supplies, sleeping accommodations, and other essential resources.
• Maintain a clean, organized, and safe shelter environment, including shift opening, closing, and handoff responsibilities.
• Apply trauma-informed care, Housing First, and low-barrier principles; use verbal de-escalation techniques and seek assistance during crises or conflicts.
• Follow emergency, severe-weather, confidentiality, mandated-reporting, and incident-response procedures, and promptly report urgent concerns.
• Complete accurate and timely shift notes, incident reports, and participant records in accordance with Shelter House policies and procedures.
• Communicate relevant updates to incoming staff and collaborate with case management and other team members to connect participants with available services.
• Perform other related duties as assigned by program leadership.

Benefits

• 401(k) contributions with a 4% employer match.
• 13 paid holidays, 2 floating holidays, and the opportunity to take your birthday off.
• Four annual team-building events.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed