Hyperscaler DC Technician Manager

Ericsson • Albany, OH

1d

About The Position

Based in New Albany, Ohio, the Hyperscaler DC Technician Manager builds, leads, and sustains a high-performing team of Data Center Technicians. The role focuses on attracting technical talent, supporting effective onboarding and engagement, and retaining employees through leadership, development, and workforce planning. It balances operational execution—including project ramp-up and ramp-down—with coaching and creating an environment where technicians can thrive.

The manager oversees staffing, skills, shifts, and coverage to meet customer and business needs, and drives operational excellence across data center installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation. The role also champions safety, quality, compliance, and continuous improvement; leads incident response and critical escalations; and builds customer and cross-functional partnerships to support reliable data center operations. The position requires willingness and ability to travel up to 25% of the time.

Requirements

• At least 7 years of experience in data center operations, IT infrastructure, or a similar technical environment.
• At least 4 years of direct people-management experience leading technical or operations teams.
• Proven ability to hire, coach, develop, motivate, and retain technical talent.
• Strong workforce planning, demand forecasting, resource allocation, and shift-management skills.
• Working knowledge of data center infrastructure, hardware lifecycle management, and technician operations.
• Experience leading incident response, escalations, root-cause analysis, and corrective actions.
• Strong commitment to safety, quality, compliance, and operational discipline.
• Data-driven approach to performance management, staffing decisions, and continuous improvement.
• Excellent communication and collaboration skills with customers, vendors, and cross-functional teams.
• High ownership, resilience, adaptability, attention to detail, and commitment to an inclusive team culture.
• Willingness and ability to travel up to 25% of the time.

Responsibilities

• Build and inspire a high-performing technical team through trust, inclusion, accountability, safety, and continuous learning.
• Partner with Talent Acquisition to attract, assess, and hire data center technicians.
• Lead technician onboarding through practical training, mentoring, and early-career support.
• Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
• Plan workforce staffing, skills, shifts, and coverage to align with customer and business needs.
• Manage technician ramp-up and ramp-down for large projects and adapt to changing workforce and delivery requirements.
• Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
• Promote safety, quality, compliance, and continuous improvement across team activities and data center operations.
• Lead incident response and critical escalations through clear communication, root-cause analysis, and corrective actions.
• Build customer and cross-functional partnerships to deliver reliable and resilient data center operations.

Benefits

• Annual bonus opportunity through a Short-Term Variable Compensation Plan, subject to eligibility and performance rules.
• Choice of three medical plan options and a dental plan option, with company credits toward premiums for employees and eligible covered dependents.
• 401(k) plan with an automatic 3% company contribution and matching contributions of up to 4% when employees contribute at least 5% of eligible pay.
• Company credits toward basic life insurance, accidental death and dismemberment coverage, and short- and long-term disability coverage.
• Option to participate in the Ericsson Stock Purchase Plan.
• Minimum of 15 accrued vacation days, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually; paid time off is prorated based on start date.
• Up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
• Financial wellness programs, educational assistance, matching gifts, and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed