Hyperscaler DC Technician Manager

Ericsson • Worthington, OH

1d • Remote

About The Position

Ericsson is seeking a people-centered, results-driven manager based in New Albany, Ohio, to build, lead, and sustain a high-performing team of Data Center Technicians. The role focuses on attracting technical talent, enabling success through onboarding and engagement, and retaining technicians through effective leadership, development, and workforce planning. The manager balances operational rigor—including project ramp-up and ramp-down—with coaching and creating an environment where technicians can thrive.

The position oversees data center operations across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation. The manager promotes safety, quality, compliance, and continuous improvement; leads incident response and critical escalations; and builds customer and cross-functional partnerships to support reliable, resilient operations. The role may require travel up to 25% of the time.

Requirements

• At least 7 years of experience in data center operations, IT infrastructure, or a similar technical environment.
• At least 4 years of direct people-management experience leading technical or operations teams.
• Proven ability to hire, coach, develop, motivate, and retain technical talent.
• Strong workforce planning, demand forecasting, resource allocation, and shift-management skills.
• Working knowledge of data center infrastructure, hardware lifecycle management, and technician operations.
• Experience leading incident response, escalations, root-cause analysis, and corrective actions.
• Strong commitment to safety, quality, compliance, and operational discipline.
• Data-driven approach to performance management, staffing decisions, and continuous improvement.
• Excellent communication and collaboration skills with customers, vendors, and cross-functional teams.
• High ownership, resilience, adaptability, attention to detail, and commitment to an inclusive team culture.
• Willingness and ability to travel up to 25% of the time.

Responsibilities

• Build and inspire a high-performing technical team through trust, inclusion, accountability, safety, and continuous learning.
• Partner with Talent Acquisition to attract, assess, and hire data center technicians.
• Lead technician onboarding through practical training, mentoring, and early-career support.
• Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
• Align staffing, skills, shifts, and coverage with customer and business needs.
• Manage technician ramp-up and ramp-down for large projects and adapt to changing workforce and delivery requirements.
• Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
• Champion safety, quality, compliance, and continuous improvement across team activities and data center operations.
• Lead incident response and critical escalations through clear communication, root-cause analysis, and corrective actions.
• Build customer and cross-functional partnerships to deliver reliable and resilient data center operations.

Benefits

• Annual bonus opportunity through a Short-Term Variable Compensation Plan, subject to eligibility and pro-ration rules.
• Choice of three medical plan options and a dental plan option, with company credits toward premiums for employees and eligible covered dependents.
• Ericsson US 401(k) Plan with an automatic 3% company contribution and matching contributions of up to 4% when the employee contributes at least 5% of eligible pay, subject to plan limits.
• Company credits toward basic life insurance, basic accidental death and dismemberment coverage, and short- and long-term disability coverage.
• Option to participate in Ericsson’s Stock Purchase Plan.
• At least 15 days of accrued vacation for new employees, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually; paid time off is prorated based on start date.
• Up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
• Financial wellness programs, educational assistance, matching gifts, and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed