Hyperscaler DC Technician Manager

Ericsson • Plano, TX

15h • Remote

About The Position

Ericsson is seeking a people-centered, results-driven manager to build, lead, and sustain a high-performing team of Data Center Technicians. The role focuses on attracting and retaining technical talent, supporting successful onboarding and development, and planning staffing to meet changing customer and business needs. The manager will lead technician ramp-up and ramp-down for large projects while maintaining operational rigor and adapting to customer demands in data center operations.

The position is listed with a job location of Plano, Texas; the posting also identifies the primary country and city as United States, Texas Remote. Ericsson does not sponsor U.S. work authorization for this position, including specified immigration filings, and does not hire F-1 candidates working on CPT or EAD for this role.

The position is identified in the job details as MS Delivery Manager. Ericsson describes its compensation as a competitive package, with salary dependent on factors including location and job-related qualifications and experience. The package includes an opportunity for annual short-term variable compensation, health plan options, retirement contributions and matching, insurance coverage, paid time off and leave, and other company-paid benefits.

Requirements

• At least 7 years of experience in data center operations, IT infrastructure, or a similar technical environment.
• At least 4 years of direct people-management experience leading technical or operations teams.
• Demonstrated ability to hire, coach, develop, motivate, and retain technical talent.
• Strong workforce planning, demand forecasting, resource allocation, and shift-management skills.
• Working knowledge of data center infrastructure, hardware lifecycle management, and technician operations.
• Experience leading incident response, escalations, root-cause analysis, and corrective actions.
• Commitment to safety, quality, compliance, and operational discipline.
• Data-driven approach to performance management, staffing decisions, and continuous improvement.
• Excellent communication and collaboration skills with customers, vendors, and cross-functional teams.
• High ownership, resilience, adaptability, attention to detail, and commitment to an inclusive team culture.

Responsibilities

• Build and inspire a high-performing technical team grounded in trust, inclusion, accountability, safety, and continuous learning.
• Partner with Talent Acquisition to attract, assess, and hire data center technicians.
• Lead technician onboarding through practical training, mentoring, and early-career support.
• Develop technicians and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
• Plan workforce staffing, skills, shifts, and coverage to align with customer and business needs.
• Manage technician ramp-up and ramp-down for large projects and adapt to changing workforce and delivery requirements.
• Drive operational excellence in installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
• Promote safety, quality, compliance, and continuous improvement across team activities and data center operations.
• Lead incident response and critical escalations, including communication, root-cause analysis, and corrective actions.
• Build customer and cross-functional partnerships to deliver reliable and resilient data center operations.

Benefits

• Opportunity for annual short-term variable compensation bonus, subject to eligibility and applicable rules.
• Choice of three medical plan options and a dental plan option; company credits cover Ericsson's contribution toward medical and dental premiums for employees and eligible covered dependents.
• Ericsson US 401(k) Plan automatic company contribution of 3%, plus matching contributions of up to 4% when the employee contributes at least 5% of eligible pay, subject to plan and IRS limits.
• Company credits covering the cost of basic life insurance, basic accidental death and dismemberment coverage, and short-term and long-term disability coverage.
• Option to participate in Ericsson's Stock Purchase Plan.
• Minimum of 15 days of accrued vacation for new employees, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of annual sick time; paid time off is prorated based on start date.
• Up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
• Financial wellness programs, educational assistance, matching gifts, and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed