HYDRAULICS RECON SERVICE ADVISOR

Carter Machinery • Baltimore, MD

2h • $60,000 - $83,000

About The Position

The Hydraulics Recon Service Advisor communicates with internal and external customers to gather information about equipment issues and provide repair status updates while repairs are in progress. The role opens and processes work orders efficiently and promptly, documenting customer requests and complaints thoroughly to ensure technicians understand the work and customers are satisfied. The position also promotes a positive customer experience and upholds Carter Machinery’s Core Values of Integrity, Commitment, Excellence, and Teamwork by embracing The Carter Way.

Requirements

• Minimum of two years of service-related experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Office products.
• Excellent customer service skills and the ability to deal with stressful situations.
• Strong oral and written communication skills.
• Ability to effectively multitask.
• Attention to detail.
• Ability to work any shift.

Nice To Haves

• Working knowledge of the function and repair of heavy construction equipment.
• Exposure to heavy equipment.

Responsibilities

• Communicate with internal and external customers to gather information regarding equipment issues.
• Provide customers with repair status updates while repairs are in progress.
• Open and process work orders efficiently and promptly.
• Document customer requests and complaints thoroughly to support technician understanding and customer satisfaction.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence, and Teamwork by embracing The Carter Way.

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• 401(k) with a $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors and programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Tool allowances and tool loans.
• Discounts on cellular phone service, computers, and vehicles.
• Opportunities for overtime.
• Shift differential, if applicable.
• Potential participation in performance-based incentive programs.
• Overtime eligibility depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED