Hydraulics Recon Service Advisor

Carter Machinery Careers•Baltimore, MD

About The Position

The Hydraulics Recon Service Advisor communicates with internal and external customers to gather information about equipment issues and provide repair-status updates while repairs are in progress. The role opens and processes work orders efficiently and promptly, documenting customer requests and complaints thoroughly so technicians understand the work and customers remain satisfied. The position promotes a positive customer experience and upholds Carter Machinery’s Core Values of Integrity, Commitment, Excellence, and Teamwork by embracing The Carter Way.

Requirements

Minimum two years of service-related experience; heavy equipment exposure.
High school diploma or equivalent.
Proficiency with Microsoft Office products.
Excellent customer service skills and the ability to deal with stressful situations.
Strong oral and written communication skills.
Ability to effectively multitask.
Attention to detail.
Ability to work any shift.

Nice To Haves

Working knowledge of the function and repair of heavy construction equipment.

Responsibilities

Communicate with internal and external customers to gather information regarding equipment issues.
Provide customers with repair-status updates while repairs are in progress.
Open and process work orders efficiently and in a timely manner.
Document customer requests and complaints thoroughly to ensure technician understanding and customer satisfaction.
Promote a positive customer experience.
Uphold the Core Values of Integrity, Commitment, Excellence, and Teamwork by embracing The Carter Way.

Benefits

Health insurance
Dental insurance
Vision insurance
Paid time off
401(k) with a company match of $0.75 to $1.25 per dollar, up to 6%
Life and disability insurance
In-house training instructors and programs
Tuition reimbursement
Employee referral bonus program
Tool allowances and tool loans
Discounts on cellular phone service, computers, and vehicles
Opportunities for overtime
Shift differential, if applicable
Performance-based incentive programs may be included in the compensation package.