Hybrid Hot Tub Delivery, Installation, & Warehouse Repair Associate

Bullfrog Spas•Elgin, IL

5d•Hybrid

About The Position

The Hybrid Hot Tub Delivery, Installation, and Warehouse Repair Associate supports customer deliveries, showroom and event moves, warehouse staging, and hot tub repair operations. The role combines hands-on field delivery work with warehouse-based repair, preparation, documentation, and quality-control responsibilities. It requires safe equipment operation, attention to detail, mechanical aptitude, professional customer interaction, and the ability to work in a fast-paced, physically demanding environment. The associate delivers, moves, installs, positions, and relocates hot tubs at customer homes, showrooms, warehouses, and event sites; supports setup and minor field repairs within assigned scope; and performs warehouse inspection, troubleshooting, cleaning, preparation, repairs, accessory installation, and staging. The role also includes equipment and vehicle upkeep, accurate paperwork and data entry, quality-control documentation, and general housekeeping. The schedule may vary according to delivery routes, repair workload, sales events, showroom needs, and business demand.

Requirements

Valid driver's license and ability to safely operate company vehicles and trailers as required.
Mechanical aptitude, attention to detail, and willingness to learn hot tub repair processes.
Ability to read and follow written instructions, work orders, safety procedures, and repair documentation.
Positive attitude, strong work ethic, reliable attendance, and ability to work as part of a team.
Eligible to work in the United States.
Must be able to read and write in English.
Must be able to lift, push, pull, and maneuver up to 150 lbs without complications.
Must be able to stand, walk, bend, kneel, reach, climb, and work with tools for extended periods.
Must be comfortable working outdoors, in warehouse environments, at customer locations, in showrooms, and at local event sites.
Must be able to work in physically demanding conditions and follow all safety expectations.

Nice To Haves

Forklift experience preferred; ability to become forklift certified as required by company policy.

Responsibilities

Deliver, move, install, position, and relocate hot tubs at customer homes, showrooms, warehouses, and event sites.
Use approved delivery equipment, including carts, dollies, slip sheets, trailers, cranes, and other tools, to complete safe and efficient moves.
Provide a professional customer experience during deliveries, installations, pickups, and service-related visits.
Perform basic setup support and minor field repairs when appropriate and within assigned scope.
Work with the local delivery team to complete scheduled deliveries, relocations, pickups, showroom moves, and customer support tasks.
Perform major and minor hot tub repairs in the warehouse as assigned by Service, Warranty, or Operations leadership.
Inspect, troubleshoot, clean, prepare, repair, and stage spas before delivery, showroom placement, customer pickup, sale, or event use.
Install aftermarket accessories and verify proper fit, placement, finish, and completion before release.
Document assigned repair inspections, preparation, and completion.
Maintain general housekeeping in warehouse repair areas, staging spaces, vehicles, trailers, and tool storage areas.
Safely operate forklifts, hand tools, power tools, delivery equipment, company vehicles, and trailers in accordance with company expectations.
Inspect and maintain vehicles, trailers, tools, and equipment in alignment with safety standards and operating procedures.
Follow written instructions, work orders, delivery notes, repair documentation, and company procedures with attention to detail.
Complete paperwork, repair notes, delivery records, inventory movement records, data entry, and quality-control documentation accurately and on time.
Perform additional duties as assigned to support department growth, customer satisfaction, safety, and operational success.