Hy-Chi Department Manager

Hy-Vee•Sioux Falls, SD

About The Position

The Hy-Chi Department Manager leads the department’s team and operations, delivering fresh, high-quality products at competitive prices while creating a welcoming, customer-focused environment. The role includes managing department performance and profitability, developing employees, analyzing sales trends, maintaining product quality and freshness, and supporting a positive customer experience. The manager reports to the Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home, and Food Service Director. Direct reports are Hy-Chi Department Employees.

Requirements

High school diploma or equivalent experience.
Ability to lead, motivate, and develop a team while maintaining high standards in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Math skills, including fractions, decimals, and percentages, for pricing, sales analysis, and inventory tasks.
Clear, professional communication in writing and in interactions with customers, employees, and vendors.
Ability to analyze sales data and trends to inform product, promotion, and operational decisions.
Ability to handle confidential employee compensation, sales and profit sheets, inventory reports, and warehouse pricing discreetly.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Successful completion of a pre-employment drug screen is a condition of employment.

Nice To Haves

Over one year of related work experience is preferred.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Model excellent customer service, foster a welcoming atmosphere, greet customers, address their needs, and resolve concerns promptly and professionally.
Recruit, hire, train, supervise, evaluate, and develop department employees.
Set department goals in partnership with the Store Director and establish weekly schedules and daily work plans.
Inspect signage, displays, and merchandise for quality and quantity; order replenishment product and ensure competitive pricing.
Analyze weekly and monthly sales and trends, prepare ad projections, and write ads.
Plan displays and promotions and determine pre-orders to drive sales and customer engagement.
Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures.
Conduct department inventory and maintain proper temperatures and storage procedures to ensure freshness and control shrink.
Understand and troubleshoot department equipment and arrange maintenance as needed.
Unload trucks, check in delivered merchandise, and place products in appropriate storage areas.
Approve employee discipline and recommend transfers, discharges, and salary changes.
Attend assigned meetings, seminars, and continuing education.
Answer calls promptly, provide helpful service, and take product orders.
Follow the company dress code, hygiene standards, and department and company guidelines.
Assist with department duties and other tasks or special projects as needed.