Hy-Chi Department Manager

Hy-Vee•Cedar Rapids, IA

About The Position

The Hy-Chi Department Manager sets department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability. The manager coordinates delivery of fresh, high-quality products at competitive retail prices and supports a positive company image through courteous, friendly, and efficient service to customers and team members. The role supervises department employees, manages department operations and merchandise, and is responsible for company assets, including equipment and merchandise. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school education or equivalent experience.
More than one year of related work experience.
Ability to solve practical problems involving a variety of variables and limited standardization, and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to compose original correspondence, interpret written work instructions, interview job applicants, follow technical manuals, and communicate with people.
Ability to exert up to 100 pounds of force occasionally with shared team lifting, up to 50 pounds frequently, and up to 10 pounds constantly to move objects.
Visual ability from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, use finger dexterity, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen.

Responsibilities

Maintain a positive, friendly atmosphere and provide courteous, efficient customer service.
Set and maintain standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Assist customers with locating and reaching products, carrying heavy items, product requests, and other shopping needs; promptly answer calls and take product orders.
Recruit, hire, train, supervise, discipline, and evaluate department employees.
Set department goals with the store director, create weekly schedules, and establish daily work plans.
Inspect signage and displays, order replenishment product, and communicate with employees about sales and ideas.
Resolve customer issues and ensure merchandise is priced correctly and competitively.
Process invoices and oversee department bookkeeping.
Analyze sales and trends, prepare advertising projections, and write ads.
Conduct department inventory; plan displays and promotions; and determine pre-orders.
Maintain proper product temperatures and storage procedures to ensure freshness and control shrink.
Troubleshoot equipment and ensure maintenance is performed.
Follow department and company policies, hygiene and dress requirements, and attendance and hours expectations.
Attend meetings and seminars and participate in continuing education.
Unload trucks, store and replenish products, fill displays, check in deliveries, and work in the sales area.
Perform departmental duties, assist in other store areas as needed, and complete other related duties and projects.
Instruct, assign, review, and plan others’ work; coordinate activities and personnel; address employee problems; select new employees; approve discipline; and recommend transfers, discharges, and salary increases.