Hy-Chi Department Manager

Hy-Vee, Inc.•Cedar Rapids, IA

10d

About The Position

The Hy-Chi Department Manager is responsible for setting department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability. The manager coordinates delivery of fresh, high-quality products at competitive retail prices and promotes a positive company image through courteous, friendly, and efficient service to customers and team members. The role supervises Hy-Chi department employees, manages department operations and merchandise, and is accountable for company assets, including equipment and merchandise. This is a fast-paced position with frequent exposure to temperature extremes and dampness, and possible exposure to equipment movement hazards, electrical shock, cleaning chemicals, and solvents. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school education or equivalent experience.
More than one year of related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to compose original correspondence, interpret written work instructions, interview job applicants, follow technical manuals, and interact with people.
Ability to exert up to 100 pounds of force occasionally with shared team lifting, up to 50 pounds frequently, and up to 10 pounds constantly to move objects.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, use finger dexterity, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required.

Responsibilities

Set and maintain standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Create a friendly atmosphere through teamwork and flexibility, and encourage employees to provide prompt, courteous, and efficient customer service.
Greet and assist customers, help them locate or reach products, handle heavy items, relay suggestions and requests, and otherwise enhance their shopping experience.
Answer telephone calls promptly and provide helpful service, including taking product orders.
Recruit, hire, train, supervise, discipline, and evaluate department employees.
Determine department goals with the store director, prepare weekly work schedules, and establish daily work plans.
Inspect signage and displays, assess merchandise quality and quantity, and order products for replenishment.
Communicate with employees about sales and ideas, and resolve customer issues.
Calculate retail prices and ensure correct pricing; ensure pricing is competitive in the market area.
Extend and post invoices and oversee department bookkeeping procedures.
Analyze weekly and monthly sales and trends against actual results, prepare advertising projections, and write advertisements.
Conduct department inventory and plan displays, promotions, and pre-orders.
Maintain proper product temperatures and storage procedures to ensure freshness and control shrink.
Understand and troubleshoot equipment and ensure maintenance is performed.
Follow department and company policies, including requirements for personal hygiene and dress; report to work as scheduled and work the expected hours.
Attend meetings and seminars and participate in continuing education.
Unload trucks, place products in appropriate storage areas, replenish merchandise, fill displays, check in deliveries, and work in the sales area.
Perform departmental duties, assist in other store areas as needed, and complete other job-related duties and special projects.
Instruct, assign, review, and plan the work of others; maintain standards, coordinate activities, allocate personnel, address employee problems, and select new employees.
Approve employee discipline and recommend employee transfers, discharges, and salary increases.