Hy-Chi Department Manager

Hy-Vee, Inc.•Osage Beach, MO

10d

About The Position

The Hy-Chi Department Manager leads department operations and employees to deliver fresh, high-quality products at competitive prices in a welcoming, customer-focused environment. The role oversees customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability. It includes recruiting and developing staff, setting goals and work plans, managing products and promotions, analyzing sales, overseeing bookkeeping and inventory, maintaining food freshness and equipment, and ensuring compliance with company guidelines. The manager reports to the Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home, and the Food Service Director. Direct reports are Hy-Chi Department Employees. The role is fast-moving and based in the Hy-Chi department. It involves frequent exposure to temperature extremes and dampness, with possible equipment movement hazards, electrical equipment, and cleaning chemicals and solvents. Safety training is provided. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
Ability to lead, motivate, and develop a team while maintaining high standards in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Math skills, including working with fractions, decimals, and percentages for pricing, sales analysis, and inventory.
Clear, professional communication in writing and in interactions with customers, employees, and vendors.
Ability to analyze sales data and trends to inform decisions about products, promotions, and department operations.
Ability to handle confidential employee compensation, sales and profit sheets, inventory reports, and warehouse pricing discreetly.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming freight and merchandise.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with applicable age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Nice To Haves

Over one year of related work experience preferred.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Model excellent customer service and encourage the team to create a friendly, welcoming atmosphere.
Greet customers, assist with their needs, and promptly and professionally resolve concerns.
Recruit, hire, train, supervise, evaluate, and develop department employees.
Set department goals with the Store Director and establish weekly schedules and daily work plans.
Inspect signage, displays, and merchandise for quality and quantity; order replenishment product and ensure competitive pricing.
Analyze weekly and monthly sales and trends, prepare ad projections, and write advertisements.
Plan displays and promotions and determine pre-orders to drive sales and customer engagement.
Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures.
Conduct department inventory and maintain proper temperatures and storage procedures to ensure freshness and control shrink.
Understand and troubleshoot department equipment and ensure maintenance is performed as needed.
Unload trucks, check in deliveries, and place merchandise in appropriate storage areas.
Approve employee discipline and recommend transfers, discharges, and salary changes.
Attend meetings, seminars, and continuing education as assigned.
Answer calls promptly, provide helpful service, and take product orders.
Follow the dress code, hygiene standards, and department and company guidelines.
Assist with departmental duties, other tasks, and special projects as needed.