Hy- Chi Department Manager

Hy-Vee•Madison, WI

2d•Onsite

About The Position

The Hy-Chi Department Manager leads the department’s team and operations, providing fresh, high-quality products at competitive prices while creating a welcoming, customer-focused environment. The role includes developing employees, managing sales and profitability, maintaining product quality and freshness, and ensuring the department meets customer-service, cleanliness, sanitation, and professional standards. The manager reports to the Store Director, Store Manager, and the listed Assistant Managers and Food Service Director, and directly supervises Hy-Chi Department Employees. The position requires a high school diploma or equivalent experience; over one year of related work experience is preferred. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
Ability to lead, motivate, and develop a team while maintaining high standards in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varying factors and limited standardization.
Math skills, including fractions, decimals, and percentages, for pricing, sales analysis, and inventory tasks.
Clear, professional communication in writing and in interactions with customers, employees, and vendors.
Ability to analyze sales data and trends to inform product, promotion, and department-operation decisions.
Ability to handle confidential employee compensation, sales and profit sheets, inventory reports, and warehouse pricing discreetly.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

Over one year of related work experience is preferred.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and subject to age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Model and promote friendly customer service; greet customers, assist with their needs, and resolve concerns promptly and professionally.
Recruit, hire, train, supervise, evaluate, and develop department employees.
Determine department goals with the Store Director and establish weekly schedules and daily work plans.
Inspect signage, displays, and merchandise for quality and quantity; order replenishment product and ensure competitive pricing.
Analyze weekly and monthly sales and trends, prepare advertising projections, and write ads.
Plan displays and promotions and determine pre-orders to support sales and customer engagement.
Manage department bookkeeping, including extending and posting invoices, and oversee financial procedures.
Conduct inventory and maintain proper product temperatures and storage procedures to preserve freshness and control shrink.
Troubleshoot department equipment and arrange for maintenance as needed.
Unload trucks, check in deliveries, and place merchandise in appropriate storage areas.
Approve employee discipline and recommend transfers, discharges, and salary changes.
Attend meetings, seminars, and continuing education as assigned.
Answer calls promptly and provide helpful service, including taking product orders.
Follow the company dress code, hygiene standards, and department and company guidelines.
Assist with departmental duties, other tasks, and special projects as needed.