Hy-Chi Department Manager

Hy-Vee, Inc.•Sioux Falls, SD

10d

About The Position

The Hy-Chi Department Manager leads department operations and employees to provide fresh, high-quality products at competitive prices while creating a welcoming, customer-focused environment. The manager is responsible for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability. The role includes developing the team, setting goals and schedules with store leadership, monitoring product quality and inventory, analyzing sales trends, planning promotions, managing bookkeeping, maintaining equipment, and ensuring safe storage and handling practices. The position also involves serving customers by phone and in person, handling product orders and concerns, and following company and department policies.

Requirements

High school diploma or equivalent experience.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Ability to lead, motivate, and develop a team in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Math skills, including fractions, decimals, and percentages, for pricing, sales analysis, and inventory tasks.
Clear and professional communication skills for written correspondence and interactions with customers, employees, and vendors.
Ability to analyze sales data and trends to inform product, promotion, and department decisions.
Ability to handle confidential employee, sales, profit, inventory, and pricing information discreetly.
Employment is contingent upon successful completion of a pre-employment drug screen.

Nice To Haves

Over one year of related work experience is preferred.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and subject to applicable age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Model excellent customer service, create a welcoming atmosphere, and encourage the team to do the same.
Greet customers, assist with their needs, and resolve concerns promptly and professionally.
Recruit, hire, train, supervise, evaluate, and develop department employees.
Set department goals with the Store Director and establish weekly schedules and daily work plans.
Inspect signage, displays, and merchandise for quality and quantity; order replenishment product and ensure competitive pricing.
Analyze weekly and monthly sales and trends, prepare advertising projections, and write ads.
Plan displays and promotions and determine pre-orders to support sales and customer engagement.
Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures.
Conduct inventory and maintain appropriate temperatures and storage procedures to ensure freshness and control shrink.
Understand and troubleshoot department equipment and arrange maintenance as needed.
Unload trucks, check in delivered merchandise, and place products in appropriate storage areas.
Approve employee discipline and recommend transfers, discharges, and salary changes.
Attend assigned meetings, seminars, and continuing education.
Answer customer calls promptly and provide helpful service, including taking product orders.
Follow Hy-Vee dress code, hygiene standards, and department and company guidelines.
Assist with department duties and other tasks or special projects as needed.