HVRP Case Manager

Veterans Multi-Service Center•Lock Haven, PA

8d•$0 - $24

About The Position

Guided by the mission of “serving those who served,” the Case Manager provides trauma-informed advocacy and comprehensive case management for a portfolio of 15–30 Veteran households. The role helps Veterans and their families move from housing crisis to permanent stability by co-developing and achieving individualized housing stability plans. The Case Manager serves as a dedicated navigator, ensuring participants in the Homeless Veteran Reintegration Program (HVRP) receive equitable, respectful support and access to resources. The position manages program services, outreach, referrals, benefits access, and financial assistance for eligible households. It also supports quality assurance, regulatory compliance, accurate case files, and coordination with interdisciplinary teams and community partners. The role requires reliable attendance and may include other program-related duties assigned by the Program Manager. VMC describes its workplace as committed to respecting diverse voices and providing a safe, inclusive environment. The organization uses data-driven strategies to deliver quality client service from program entry through exit, in alignment with its mission to serve veterans and their families.

Requirements

Bachelor’s degree or equivalent work experience in social services, nonprofit management, administration, or case management.
At least two years of experience in nonprofit, social services, or related program delivery and/or coordination among multiple stakeholders.
Experience working with grant-funded programs, particularly those focused on Veteran housing services.
Experience working with diverse populations and low-income individuals.
Good computer skills, including knowledge of databases and Microsoft Word Suite.
Strong organizational, time-management, communication, and people skills.
Valid, unrestricted driver’s license and an acceptable driving record in accordance with agency policy.
Current automobile insurance and vehicle registration.
Working knowledge of Microsoft Office software, including Word, Excel, and Outlook.
Ability to gather and interpret data, identify trends and insights, and maintain quality, accuracy, and precision.
Ability to build effective working relationships and contribute to team goals.
Effective verbal and written communication skills and a friendly, positive demeanor.
Initiative, creativity, and ability to develop solutions to complex problems.
Critical-thinking and problem-solving skills, including setting priorities and evaluating alternatives.
Ability to uphold ethical standards and professional boundaries and remain composed in difficult circumstances or emergencies.
Ability to manage multiple assignments and maintain thorough, accurate files and contract documentation.
Ability to maintain data integrity in alignment with grant-related funding requirements.
Knowledge of case management services, community resources, and Federal, State, and local assistance programs, including housing, utilities, and disability benefits.

Responsibilities

Maintain a caseload and provide case management to Veteran households.
Consult with clients to assess program eligibility and service needs.
Develop individualized housing stability plans with clients, including client-specific goals.
Provide ongoing support and expertise through assessment, planning, and implementation of program resources and services.
Consult with interdisciplinary teams as needed and take primary responsibility for assessment and completion of quality assurance program principles.
Collaborate with the case management team on service plans to coordinate approaches and support successful outcomes.
Ensure case files comply with regulatory agency standards and agency policies and procedures, including confidentiality, security, and safety requirements.
Organize program efforts to meet requirements for outreach, case management, and access to VA and other public benefits.
Provide financial assistance to eligible households as needed.
Conduct outreach to identify and provide services to target populations.
Develop and maintain relationships that generate referrals of Veteran households and promote agency services.
Attend relevant internal, external, and community meetings and events as required.
Perform additional program-related duties as assigned by the Program Manager.
Maintain consistent and reliable attendance and perform other duties within the scope of the position as assigned by the Program or Department Manager.