HVAC Service Technician (Watertown)
About The Position
Cardinal Heating, Cooling, Plumbing & Electric is hiring an experienced HVAC Service Technician to serve customers in their homes. The role focuses on residential HVAC troubleshooting, diagnosis, repair, maintenance, and testing, while delivering a high-quality customer experience. The technician will work with customer service and dispatch teams, maintain an organized truck and job site, complete service documentation, and mentor apprentices. The posting describes Cardinal as a people-first company that invests in employee training, development, and advancement, with an emphasis on promoting from within.
Requirements
- At least 3 years of residential HVAC service experience.
- Valid driver's license and ability to pass an MVR.
- Availability for an on-call rotation.
- Strong knowledge of HVAC diagnostics, airflow, refrigeration principles, and electrical troubleshooting.
- Knowledge of local HVAC codes and industry best practices.
- Experience performing repairs, maintenance, and customer-facing service work.
- Commitment to continuous learning and development.
- Clean driving record.
- Excellent verbal and written communication skills.
- High integrity and exceptional customer service skills.
Nice To Haves
- EPA certification.
Responsibilities
- Troubleshoot, diagnose, and repair residential HVAC systems.
- Perform maintenance, repairs, and testing on furnaces, air conditioners, heat pumps, mini-splits, and indoor air quality equipment.
- Navigate crawlspaces and attics as needed.
- Educate customers and provide repair and replacement options.
- Present financing and maintenance plan options.
- Ensure systems are operating safely and efficiently.
- Meet and exceed service and revenue goals.
- Deliver an exceptional customer experience that builds trust and generates referrals.
- Partner with customer service and dispatch teams to ensure success.
- Maintain a clean, organized truck and job site.
- Participate in training, meetings, and company events.
- Mentor and train apprentices.
- Complete invoices, timecards, and documentation accurately and on time.
- Maintain a clean and professional appearance.
- Keep truck inventory up to date and properly complete paperwork.
Benefits
- Incentive pay plus hourly base pay.
- Health insurance, with 50% of the premium covered by Cardinal.
- Dental insurance, with 50% of the premium covered by Cardinal.
- $10,000 in life insurance covered by Cardinal.
- 401(k) with a 4% company match.
- Uniform allowance.
- Paid continuing education.
- Paid holidays and PTO.
- Fully stocked truck and fuel card.
- Phone reimbursement.
- New technology, including an iPad and access to integrated software.
- Company-wide events for employees and their families.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
