HVAC Service Technician II

Service Experts Heating & Air Conditioning•Frederick, MD

About The Position

The HVAC Service Technician II performs residential and/or light commercial service and maintenance calls under general supervision. The role requires basic job-procedure and tool knowledge developed through work experience to complete routine and standard assignments. The technician diagnoses, services, and maintains heating, air conditioning, ventilation, and refrigeration equipment and related accessories, while providing courteous, professional, timely, and accurate customer service. The technician also documents calls, collects payments, coordinates with dispatch, supports sales leads, and maintains company vehicles, tools, parts, and equipment. The position includes health and safety responsibilities, such as reporting hazards and incidents, using prescribed personal protective equipment, complying with company safety procedures and applicable legislation, and contributing to safety initiatives. Duties may include other similar work as needed or assigned. The job description may be reviewed and changed in accordance with business needs. Service Experts is an equal opportunity employer and provides reasonable accommodations upon request during the application and hiring process.

Requirements

High school diploma or GED, additional training, and technical training certification.
At least 2 years of HVAC experience.
All valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the work area.
Required EPA and safety certifications.
Skill in servicing heating, air conditioning, and ventilation equipment and related accessories.
Proficient mechanical aptitude and ability to operate the tools and equipment needed for service projects.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems and balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to work with customers and resolve issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
Diagnose and perform services on heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and clean equipment as needed or required.
Deliver and remove the parts and equipment needed to complete service work.
Record required customer-call information on a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate updates on activities and availability.
Deliver excellent customer service and sustain high levels of customer satisfaction.
Promote products and services to customers and communicate replacement-product sales leads to the Sales and Service Coordinator.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Represent the company professionally, honestly, and ethically in business matters and activities.
Maintain regular, reliable attendance and perform similar or other duties as needed or assigned.
Report unsafe acts, conditions, hazards, policy or legislative violations, injuries, and incidents to the direct supervisor or manager as required.
Correct substandard acts or conditions within the technician’s area of control and use and maintain prescribed personal protective equipment.
Do not remove or disable prescribed safety guards, devices, or clothing; follow company safety rules and operate equipment as prescribed.
Participate in safety initiatives, teams, or committees and provide input on plans to eliminate accident exposures.
Comply with applicable legislative requirements and avoid pranks, contests, or rough, boisterous behavior.