HVAC Service Technician II

Service Experts•Beavercreek, OH

11d•Onsite

About The Position

Under general supervision, performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions and resolve problems, promotes products and services, and works under the direction of the Field Supervisor or General Manager. The position includes responding to service calls, diagnosing and repairing HVAC systems, completing routine maintenance, documenting work, collecting customer payments, coordinating with dispatch, and maintaining company vehicles, tools, and stock. The role requires regular, reliable attendance and professional, honest, and ethical conduct. The employee must be able to work flexible hours and on-call shifts as needed, and work in varied environments including indoor and outdoor settings, attics, basements, and crawl spaces.

Requirements

High school diploma or GED, additional training, and 1–2+ years of HVAC experience with technical training certification; the posting also states a minimum of 2+ years of experience.
Possess valid licensing or certification required by applicable federal, state, provincial, or local laws or regulations for the work area.
EPA and safety certifications.
Skill in servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems and balance airflow, align belts and pulleys, install basic duct fittings, and troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to address customer issues, complaints, and concerns.
Effective time-management and organizational skills.
Valid driver's license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces; ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision for close, distance, and peripheral viewing with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, promptly, and accurately.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate status and availability information.
Deliver excellent customer service and sustain high levels of customer satisfaction.
Promote products and services and inform the Sales and Service Coordinator of replacement-product sales leads generated during service visits.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Perform similar or other duties as needed or assigned.
Maintain regular, reliable attendance.

Benefits

Incentive and bonus opportunities, depending on the position.
Generous paid time off.
24 paid days off during the first year, including vacation, personal holidays, and national holidays.
29 paid days off after the second year.
Advancement and career-growth opportunities.
Company-sponsored medical, dental, and vision insurance.
Company-provided smartphone, tablet, and uniform plan.
Tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with options for family coverage.
Short-term and long-term disability insurance options.
Supplemental benefits including legal advice, pet insurance, and health advocacy programs.