HVAC Service Technician II

Service Experts Heating & Air Conditioning•Pittsburgh, PA

6d•Onsite

About The Position

Under general supervision, the HVAC Service Technician II performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. The technician communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, while also promoting company products and services. The position works under the direction of the Field Supervisor or General Manager and requires reliable attendance, professional conduct, and accurate completion of service documentation and payment collection. The role includes servicing and maintaining heating, air conditioning, ventilation, and refrigeration equipment; inspecting and diagnosing equipment; completing repairs and routine maintenance; managing parts and vehicle stock; and coordinating with dispatch. The technician is expected to provide excellent customer service and maintain company vehicles, tools, and property. The job is based at the listed West Mifflin, Pennsylvania location, and requires flexible hours and on-call shifts as needed, along with the ability to work in varied physical and environmental conditions.

Requirements

High school diploma or GED, with additional training and at least 2 years of HVAC experience; technical training certification is required.
Possess all valid licenses or certifications required by applicable governmental laws or regulations for the work area.
EPA and safety certifications are required.
Skill in servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up and balance airflow and align belts and pulleys on systems with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision adequate for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, accurately, and in a timely manner.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and sustain high customer satisfaction.
Promote products and services to customers and relay replacement-product sales leads to the Sales and Service Coordinator.
Use, maintain, and account for company property, vehicles, and tools.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Perform similar or other duties as needed or assigned.
Maintain regular and reliable attendance.

Benefits

24 paid days off within the first year, including vacation, personal holidays, and national holidays.
29 paid days off after the second year.
Company-sponsored medical, dental, and vision insurance.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with coverage options for family.
Short-term and long-term disability insurance options.
Supplemental benefit programs including legal advice, pet insurance, and health advocacy programs.
Incentive and bonus opportunities, depending on the position.
Professional growth, advancement, and career-growth opportunities.