HVAC Service Technician II

Service Experts Heating & Air Conditioning•Beavercreek, OH

4d•Onsite

About The Position

Under general supervision, the HVAC Service Technician II performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. The role communicates with customers to answer questions and resolve problems, promotes products and services, and works under the direction of the Field Supervisor or General Manager. The technician is responsible for completing work accurately and on time, maintaining customer satisfaction, and representing the company professionally. The position is based at 799 Space Dr, Beavercreek, OH 45434.

Requirements

High school diploma or GED, with additional training and technical training certification.
At least 2 years of HVAC experience; the posting also states 1–2+ years of experience with technical training certification.
Required valid licenses or certifications under applicable governmental laws or regulations for the work area.
EPA and safety certifications.
Skill servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate the tools and equipment needed for service projects.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills for resolving customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability for flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot or cold, indoors or outdoors, dry or humid conditions, slippery surfaces, heights, and congested areas.
Ability to climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial HVAC service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and help prevent breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information on a handheld device and complete forms and paperwork accurately and on time.
Collect customer payments.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and maintain high levels of customer satisfaction.
Promote products and services and report replacement-product sales leads to the Sales and Service Coordinator.
Use, maintain, and account for company property, vehicles, and tools.
Follow standard procedures; keep the company vehicle properly stocked; return defective warranty parts to the branch; and order or replenish vehicle stock as needed.
Represent the company professionally, honestly, and ethically.
Perform other similar duties as assigned and maintain regular, reliable attendance.

Benefits

24 paid days off during the first year, including vacation, personal holidays, and national holidays; 29 paid days off after the second year.
Company-sponsored medical, dental, and vision insurance.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with options for family coverage.
Short-term and long-term disability insurance options.
Supplemental programs such as legal advice, pet insurance, and health advocacy programs.
Incentive and bonus opportunities, depending on the position.
Training, support, professional growth, and advancement opportunities.