HVAC Service Technician II

Service Experts•Scarborough, ME

21d•$62,700 - $80,000•Onsite

About The Position

Under general supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager. The role includes residential and/or light commercial service and maintenance calls, diagnosing and repairing heating, air conditioning, ventilation, and refrigeration equipment, and completing routine maintenance. The technician documents customer calls and collects payment, coordinates with dispatch, maintains company vehicles and tools, and represents the company professionally. Work may involve on-call shifts and flexible hours, accessing HVAC units in attics, basements, and crawl spaces, and working in varied environmental conditions. The annual compensation range is $62,700–$80,000, plus incentive opportunities. The position is located at 30 Center St, Scarborough, Maine.

Requirements

High school diploma or GED, additional training, and at least 2 years of HVAC experience with technical training certification.
All valid licensing or certification required by applicable federal, state, provincial, or local laws or regulations for the work area.
EPA and safety certifications.
Skill servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate the tools and equipment necessary for service projects.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units; continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, accurately, and promptly.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature or unexpected breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately; collect customer payments.
Communicate with dispatch while on duty to provide accurate status and availability information.
Deliver excellent customer service and sustain high levels of customer satisfaction.
Promote products and services and provide the Sales and Service Coordinator with details about replacement-product sales leads generated during service visits.
Use, maintain, and account for company property, vehicles, and tools appropriately.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Perform similar or other duties as needed or assigned.
Maintain regular, reliable attendance.

Benefits

Generous paid time off, including 24 paid days off during the first year and 29 paid days off after the second year.
Advancement and career-growth opportunities.
Company-sponsored medical, dental, and vision insurance.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with options for family coverage.
Short-term and long-term disability insurance options.
Supplemental benefits including legal advice, pet insurance, and health advocacy programs.
Incentive and bonus opportunities, depending on the position.