HVAC Service Technician II

Service Experts Heating & Air Conditioning•Gilbert, AZ

About The Position

Under minimal supervision, the HVAC Service Technician II performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. The technician communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, and promotes company products and services. The role works under the direction of the Field Supervisor or General Manager. The position includes regular, reliable attendance and compliance with company health and safety procedures and applicable legislation. The job description is not a complete list of all responsibilities, duties, or required skills and may be reviewed or changed in accordance with the needs of Service Experts. Service Experts is committed to workplace accessibility and will provide reasonable accommodations upon request for individuals participating in the application and hiring process.

Requirements

High school diploma or GED, with additional training and a technical training certification.
2 to 5 years of HVAC experience; the posting also lists a minimum experience range of 2–4 years.
Possess all valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the work area.
Required EPA and safety certifications.
Skill servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate the tools and equipment necessary for service projects.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems in HVAC equipment.
Ability to start up systems and balance airflow, and align belts and pulleys, with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to communicate with customers and resolve their issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver's license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environments, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested conditions.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under minimal supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, accurately, and promptly.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect and diagnose equipment to identify potential problems and help prevent premature breakdowns or callbacks.
Complete routine maintenance and clean equipment as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Provide excellent customer service and maintain high levels of customer satisfaction.
Promote products and services to customers and relay replacement-product sales leads to the Sales and Service Coordinator.
Ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Report unsafe acts, conditions, and hazards, and report violations of legislation or company policies, procedures, or programs to the direct supervisor or manager immediately.
Correct substandard acts or conditions within the technician's area of control and use and maintain prescribed personal protective equipment.
Do not remove or disable required safety guards, devices, or clothing; follow company safety rules and operate devices and equipment as prescribed.
Participate in safety initiatives, teams, or committees; report injuries and incidents immediately as prescribed; and provide input on safety initiatives and plans to eliminate accident exposures.
Avoid actions that may endanger others and comply with applicable legislative requirements.
Perform similar or other duties as needed or assigned.