HVAC Service Technician II

Service Experts Heating & Air Conditioning•Nashville, TN

About The Position

The HVAC Service Technician II performs routine and standard residential and/or light commercial service and maintenance work using basic knowledge of job procedures and tools gained through work experience. The role works under general supervision and is responsible for diagnosing, servicing, and maintaining heating, air conditioning, ventilation, and refrigeration equipment, while delivering professional customer service and supporting safe work practices.

Requirements

High school diploma or GED, additional training, and at least 2 years of HVAC experience with technical training certification.
All valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the geographical work area.
Required EPA and safety certifications.
Skill servicing heating, air conditioning, and ventilation equipment and related accessories.
Proficient mechanical aptitude and ability to operate the tools and equipment necessary for service projects.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to work with customers and resolve their issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license and acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral viewing with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and related accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature or unexpected breakdowns and callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, completely, accurately, and on time.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and sustain high customer-satisfaction levels.
Promote products and services and communicate replacement-product sales leads to the Sales and Service Coordinator.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Perform similar or other duties as needed or assigned and maintain regular, reliable attendance.
Report unsafe acts, conditions, hazards, policy or legislative contraventions, injuries, and incidents to the direct supervisor or manager as required.
Correct substandard acts or conditions within the employee’s area of control and use and maintain prescribed personal protective equipment.
Keep required safety guards, devices, and clothing in place; follow company safety procedures; operate equipment as prescribed; and participate in safety initiatives.
Provide input on safety initiatives and plans, work in compliance with applicable legislative requirements, and avoid actions or behavior that may endanger others.