HVAC Service Technician II

Service Experts•St. Petersburg, FL

About The Position

The HVAC Service Technician II performs residential and/or light commercial service and maintenance calls under general supervision. The role requires basic knowledge of job procedures and tools gained through work experience to complete routine and standard assignments. The technician diagnoses, services, and maintains heating, air conditioning, ventilation, and refrigeration equipment and related accessories; resolves customer problems; and provides courteous, timely, and accurate service. The technician also maintains service records, communicates with dispatch, handles parts and equipment, promotes relevant products and services, and helps sustain customer satisfaction. The position includes health and safety responsibilities such as reporting hazards and incidents, following company safety procedures and applicable legislation, using required personal protective equipment, and participating in safety initiatives. The job description notes that its responsibilities and duties are not exhaustive and may be reviewed or changed to meet company needs.

Requirements

High school diploma or GED, additional training, technical training certification, and at least 2 years of HVAC experience.
Valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the work area.
Required EPA and safety certifications.
Skill in servicing heating, air conditioning, and ventilation equipment and related accessories.
Proficient mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to work with customers and resolve issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver's license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces; continual climbing, balancing, stooping, kneeling, crouching, and/or crawling may be required.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision for close, distance, and peripheral viewing with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect and test equipment to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and clean equipment as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record customer-call information using a handheld device and complete forms and paperwork neatly, accurately, and promptly; collect customer payments.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and support high levels of customer satisfaction.
Promote products and services and report replacement-product sales leads to the Sales and Service Coordinator.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Perform similar or other duties as needed or assigned and maintain regular, reliable attendance.
Report unsafe acts, conditions, hazards, policy or legal contraventions, injuries, and incidents to the direct supervisor or manager as required.
Correct substandard acts or conditions within the technician's area of control and use and maintain required personal protective equipment.
Do not remove or disable required safety guards, devices, or clothing; comply with safety rules and operate equipment according to company procedures.
Participate in safety initiatives, teams, or committees and provide input on plans to eliminate accident exposures.
Avoid actions that endanger others and comply with applicable legislative requirements.