HVAC Service Technician II

Service Experts•Nashville, TN

About The Position

The HVAC Service Technician II performs routine and standard residential and/or light commercial HVAC service and maintenance work under general supervision. The role requires basic knowledge of work procedures and tools gained through experience, and includes diagnosing and servicing heating, air conditioning, ventilation, and refrigeration equipment and related accessories. The technician inspects and maintains equipment, responds to customer concerns, documents service calls, collects payment, coordinates with dispatch, and supports customer satisfaction and sales opportunities. The position also requires proper care of company vehicles, tools, parts, and property, professional and ethical conduct, regular attendance, and compliance with company and legislative health and safety requirements.

Requirements

High school diploma or GED, additional training, technical training certification, and at least 2 years of HVAC experience.
Possess valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the work area.
EPA and safety certifications are required.
Skilled in servicing heating, air conditioning, and ventilation equipment and related accessories.
Proficient mechanical aptitude and ability to operate the tools and equipment necessary for service projects.
Able to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Able to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Able to install a basic duct fitting.
Able to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Available to work flexible hours and on-call shifts as needed.
Able to stand, walk, climb ladders and attic stairs, maneuver in attics, basements, and crawl spaces, and continually climb, balance, stoop, kneel, crouch, and/or crawl.
Able to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Able to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral viewing with normal depth perception.
Able to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, promptly, and accurately.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and related accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately; collect customer payment.
Communicate with dispatch while on duty to provide accurate status and availability information.
Provide excellent customer service and sustain high levels of customer satisfaction.
Promote products and services and relay replacement-product sales leads to the Sales and Service Coordinator.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Perform similar or other duties as assigned and maintain regular, reliable attendance.
Report unsafe acts, conditions, hazards, policy or legislative contraventions, and injuries or incidents to the direct supervisor or manager as required.
Correct substandard acts or conditions within the technician’s area of control and use and maintain prescribed personal protective equipment.
Do not remove or disable prescribed safety guards, devices, or clothing; follow company safety rules and procedures and operate equipment as prescribed.
Participate in safety initiatives, teams, or committees and provide input on safety initiatives and plans.
Avoid acts that may endanger others and comply with applicable legislative requirements.