HVAC Service Technician II

Service Experts Heating & Air Conditioning•Clearwater, FL

About The Position

The HVAC Service Technician II performs residential and/or light commercial service and maintenance calls under general supervision. The role requires basic knowledge of job procedures and tools, gained through work experience, to complete routine and standard assignments in the Technician Services family. The technician services heating, air conditioning, ventilation, and refrigeration equipment and related accessories; identifies and resolves customer concerns; performs inspections and preventive maintenance; and ensures customer service is delivered professionally and accurately. The technician documents work and customer-call information using a handheld device, completes paperwork, collects payments, communicates with dispatch, and coordinates sales leads with the Sales and Service Coordinator. The role also includes managing parts and vehicle stock, maintaining company property and equipment, and following required safety procedures. Regular, reliable attendance is expected. Duties may be adjusted or changed in accordance with company needs.

Requirements

High school diploma or GED, additional training, and a technical training certification.
At least 2 years of HVAC experience.
All valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the work area.
EPA and safety certifications.
Skill in servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate necessary tools and equipment for service projects.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems and balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to communicate with customers and resolve issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver's license with an acceptable driving record.
Availability for flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested settings.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately.
Collect payment from customers.
Communicate with dispatch while on duty to provide an accurate status of activities and availability.
Deliver excellent customer service and sustain high customer satisfaction.
Promote products and services and relay replacement-product sales leads to the Sales and Service Coordinator.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Perform similar or other duties as needed or assigned and maintain regular, reliable attendance.
Report unsafe acts, conditions, hazards, injuries, incidents, and violations of legislation or company policy promptly to the direct supervisor or manager.
Correct substandard acts or conditions within the technician's area of control and use and maintain prescribed personal protective equipment.
Follow company safety rules and procedures, operate devices and equipment as prescribed, and participate in safety initiatives, teams, or committees.
Provide input on safety initiatives and plans to eliminate accident exposures, comply with applicable legislation, and avoid actions that may endanger others.