HVAC Service Technician II

Service Experts Heating & Air Conditioning•Scarborough, ME

27d•Onsite

About The Position

Under general supervision, the HVAC Service Technician II performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. The technician communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, while also promoting company products and services. The role works under the direction of the Field Supervisor or General Manager and includes customer service, equipment troubleshooting and repair, routine maintenance, documentation, payment collection, and care of company vehicles, tools, and inventory. The position is based at 30 Center St, Scarborough, ME 04074.

Requirements

High school diploma or GED, with additional training and a technical training certification.
At least 2 years of HVAC experience.
Valid licensing or certification required by applicable governmental laws or regulations for the work area.
EPA and safety certifications.
Skill servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate the tools and equipment necessary for service work.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems in HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to address customer issues, complaints, and concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, accurately, and promptly.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and conduct diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and sustain high levels of customer satisfaction.
Promote products and services and call the Sales and Service Coordinator with details of replacement-product sales leads generated during service visits.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures and processes, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Maintain regular, reliable attendance.
Perform similar or other duties as needed or assigned.

Benefits

Incentive and bonus opportunities, depending on the position.
24 paid days off during the first year, including vacation, personal holidays, and national holidays; 29 paid days off after the second year.
Company-sponsored medical, dental, and vision insurance.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with optional coverage for family.
Short-term and long-term disability insurance options.
Supplemental programs including legal advice, pet insurance, and health advocacy programs.
Training, support, and opportunities for professional growth and career advancement.