HVAC Service Technician II

Service Experts•Pittsburgh, PA

26d•Onsite

About The Position

Under general supervision, the HVAC Service Technician II performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. The technician communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, while also promoting company products and services. The position works under the direction of the Field Supervisor or General Manager and is based at 4821 Buttermilk Hollow Rd, West Mifflin, PA 15122. The role includes service and maintenance calls, troubleshooting and repairing heating, air conditioning, ventilation, and refrigeration equipment, completing routine maintenance, documenting customer calls, collecting payments, coordinating with dispatch, maintaining vehicle stock and tools, and representing the company professionally. The technician must be able to work flexible hours and on-call shifts as needed, and must meet the described physical and environmental demands of field HVAC work. Service Experts offers training and career-growth opportunities, paid time off, insurance and retirement benefits, company-provided equipment, and additional employee benefit programs.

Requirements

High school diploma or GED, additional training, and at least 2 years of HVAC experience with a technical training certification.
Possess all valid licenses or certifications required by applicable governmental laws or regulations for the geographical work area.
EPA and safety certifications.
Skill in servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to work with customers and resolve issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial HVAC service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, promptly, and accurately.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect and diagnose equipment to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and sustain high levels of customer satisfaction.
Promote products and services and provide the Sales and Service Coordinator with details of replacement-product sales leads generated during service visits.
Use, maintain, and account for company property, vehicles, and tools appropriately.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures and processes; keep the company vehicle properly stocked; return defective warranty parts to the branch; and order or replenish vehicle stock as needed.
Perform similar or other duties as needed or assigned.
Maintain regular, reliable attendance.

Benefits

Top pay for top performers, including incentive and bonus opportunities depending on the position.
Generous paid time off; 24 paid days off during the first year, including vacation, personal holidays, and national holidays, and 29 paid days off after the second year.
Advancement and career-growth opportunities across the U.S.
Company-sponsored medical, dental, and vision insurance programs.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with options for family coverage.
Short-term and long-term disability insurance options.
Supplemental programs including legal advice, pet insurance, and health advocacy programs.