HVAC Service Technician II

Service Experts Heating & Air Conditioning•Rochester, NY

17d

About The Position

Under general supervision, performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions and resolve problems, ensuring customer satisfaction while promoting products and services. Works under the direction of the Field Supervisor or General Manager. The role is based at 1260 Scottsville Rd Ste. 102, Rochester, NY 14624. Compensation is $52,200–$66,500 annually, plus incentive opportunities.

Requirements

High school diploma or GED, additional training, technical training certification, and at least 2 years of HVAC experience.
Possess all licenses or certifications required by applicable governmental laws or regulations for the geographical work area.
EPA and safety certifications.
Skill in servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate the tools and equipment required for service work.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, accurately, and promptly.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect and run diagnostics on equipment to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete paperwork accurately, neatly, and on time.
Collect customer payments.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and maintain high customer satisfaction.
Promote products and services, and report replacement-product sales leads to the Sales and Service Coordinator.
Use, maintain, and account for company property, vehicles, and tools.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and replenish vehicle stock as needed.
Represent the company professionally, honestly, and ethically.
Perform other similar duties as assigned and maintain regular, reliable attendance.

Benefits

Incentive and bonus opportunities, depending on position.
24 paid days off during the first year, including vacation, personal holidays, and national holidays; 29 paid days off after the second year.
Company-sponsored medical, dental, and vision insurance.
Company-provided smartphone, tablet, and uniform plan.
Tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with options for family coverage.
Short-term and long-term disability insurance options.
Supplemental programs including legal advice, pet insurance, and health advocacy.