HVAC Service Manager

Abstrakt Marketing Group LLC • Upper Merion Township, PA

4d • $120,000 - $140,000

About The Position

The HVAC Service Manager supports a service team in delivering field service and maintenance activities by ensuring team members have the skills, support, and resources they need. Working alongside the Operations Team, the manager helps deliver the Red Bow customer experience, develops and leads a technical training and development program, and serves as a technical expert and resource for advanced troubleshooting. The role focuses on creating a best-in-class field experience and helping field and maintenance team members succeed.

Requirements

• 15 or more years of residential field service experience.
• 10 or more years of service management experience.
• Experience managing a team of 12 or more technicians.
• Teamwork: create a work environment that supports cooperation and productivity.
• Interpersonal skills: effectively relate and adapt to different personality styles.
• Leadership: encourage and motivate staff to fulfill the company’s vision and mission.
• Ability to correct others by addressing and redirecting unproductive behavior in a non-confrontational manner.
• Results-oriented approach: hold self and others accountable for measuring and achieving company objectives.
• Proactive thinking: anticipate problems and seek to eliminate their source.
• Optimism: maintain a confident viewpoint that anticipates positive outcomes.
• Emotional control: maintain a rational and objective demeanor under stressful situations.
• Consistency: demonstrate the same standards and processes expected of others.
• Physical dexterity to operate hand and power-driven tools and equipment commonly used in the field.
• Ability to regularly lift, carry, push, and/or pull up to 50 pounds and occasionally up to 100 pounds.
• Ability to continually walk, stand, climb, stoop, bend, kneel, and reach in all directions.
• Ability to maintain balance while working off the ground using ladders, scaffolds, and/or mechanical lifts.
• Ability to climb stairs and ladders and work in high, precarious places.
• Ability to sit and/or stand for extended periods.
• Ability to work outside while exposed to heat and cold.
• Ability to see and read with or without vision aids.
• Ability to hear and speak to exchange information.
• Ability to perform maintenance duties and read blueprints, drawings, and specifications.

Responsibilities

• Hire, lead, discipline, and terminate technicians.
• Support service and maintenance teams as a technical resource.
• Provide onsite field support for advanced-level troubleshooting.
• Enhance the customer experience by reducing misdiagnosis and service warranties.
• Serve as a technical expert and resource for field operations.
• Create and deliver a technical training curriculum to facilitate the technical development of Ace team members.
• Create a sustainable and agile field development model with clear technical development requirements for tier advancement.
• Support field hiring by providing oversight and input on candidates’ skillsets and technical experience.
• Assist in the formal evaluation of Ace product offerings.
• Complete special projects and other assigned job duties.
• Conduct performance reviews as necessary.
• Assist customers.
• Perform other tasks as requested by the General Manager or Operations Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed