HVAC Senior Service Technician Lead

Forge•Auburndale, MA

20d

About The Position

Forge is hiring a hands-on senior HVAC field technician to take ownership of complex residential service work, support and mentor teammates, and help improve service quality and customer experience. The company is based in Newton, Massachusetts, and serves residential customers throughout Massachusetts. The role offers responsibility, autonomy, and opportunities for career growth. The technician delivers customer-focused service by listening to homeowners, explaining options transparently, and helping them find suitable solutions without pressure. The role diagnoses, installs, repairs, and maintains a range of HVAC systems and associated controls, and includes inspecting systems and performing routine maintenance. The lead technician models reliability and professionalism, helps create a collaborative team environment, and trains junior team members. The position also involves ensuring site safety and code compliance, keeping an assigned company vehicle clean, organized, and stocked, maintaining project and customer documentation, and communicating promptly and professionally with office project coordinators, warehouse staff, and colleagues. The anticipated compensation is $40–$55 per hour, based on experience and qualifications; compensation packages are negotiable.

Requirements

Significant experience in residential HVAC, including installing and servicing equipment across ductless and ducted systems.
Experience with heat pumps and all gas systems, including boilers and furnaces.
Comprehensive understanding of HVAC equipment, controls, installation, repair, and airflow.
Ability to work independently in a field service role.
Experience training junior technicians.
EPA 608 Certification.
Ability to work in attics and small spaces; lift more than 50 pounds; stand, bend, stoop, reach, and climb ladders.
Valid driver’s license.
Available to work full-time, with flexibility to work after hours if needed.
Authorized to work in the United States.

Nice To Haves

Experience with oil systems.

Responsibilities

Listen to homeowner concerns, answer questions thoughtfully and transparently, and offer multiple solutions to HVAC issues without pressuring customers.
Diagnose, install, repair, and maintain HVAC systems, including heat pumps, ductless mini-splits, furnaces, boilers, air-conditioning systems, and associated controls.
Inspect HVAC systems for potential issues and perform routine maintenance to prevent future problems.
Model reliability, professionalism, and the company’s service standards.
Foster a positive and collaborative team environment.
Mentor and train team members, supporting their growth within the company.
Ensure job-site safety and compliance with applicable codes.
Keep the assigned company vehicle organized, clean, and stocked.
Maintain project and customer documentation.
Communicate professionally and promptly with office project coordinators, warehouse staff, and colleagues.