Lead HVAC Service Technician

K Komfort Heating & Cooling • Milwaukee, WI

5h

About The Position

The Lead HVAC Service Technician is responsible for diagnosing, repairing, and maintaining residential HVAC systems, as well as providing technical support and coaching to other team members. The role requires technical expertise, problem-solving skills, coaching ability, and attention to detail to help ensure systems operate efficiently and effectively. The technician interacts with homeowners and business owners to explain issues and solutions, support customer satisfaction, and build other team members’ confidence through technical guidance.

The position involves residential and light commercial HVAC service work, preventive maintenance, equipment testing, service documentation, customer education, and maintaining an organized job site and service vehicle. The technician participates in an on-call rotation for after-hours emergencies and follows applicable company safety procedures, codes, and standards. The role also requires ongoing training and continuing education.

Requirements

• High school diploma or GED.
• EPA 608 Type II certification.
• At least 3 years of experience in residential HVAC repair and installation.
• Strong knowledge of HVAC systems, tools, and equipment.
• Excellent problem-solving and diagnostic skills.
• Ability to communicate effectively with customers and team members.
• Valid driver's license and good driving record; ability to meet driving requirements for a company vehicle.
• Ability to work independently and manage time effectively.
• Physical ability to lift more than 50 pounds, stand, and bend.
• Physical ability to work on 30-foot ladders.

Nice To Haves

• Technical school training in HVAC.
• College degree.

Responsibilities

• Coach and train team members on technical questions, basic HVAC walkthrough procedures, and common issues encountered in the field.
• Diagnose and repair residential and light commercial HVAC systems, including electrical, refrigerant, combustion, and airflow issues, according to manufacturer specifications and company standards.
• Perform routine and preventive maintenance, including cleanings, inspections, filter changes, and tune-ups.
• Use testing equipment to perform acceptance tests and verify proper system operation after work is completed.
• Document service findings, work performed, parts used, and recommendations in the company's service software.
• Explain issues to customers, present repair and replacement options, answer questions professionally, and provide courteous service.
• Educate customers about system operation, basic maintenance, and potential improvements such as higher-efficiency equipment, indoor air quality products, and smart thermostats.
• Maintain clean, organized job sites and keep service vehicles stocked, inventoried, and presentable.
• Participate in an on-call rotation for after-hours emergency service requests.
• Follow company safety procedures and applicable codes and standards, including OSHA and other safety requirements when working in homes, on ladders and roofs, and in confined spaces.
• Engage in ongoing training and continuing education to stay current with technology, codes, and company processes.
• Perform other job-related duties or follow other job-related instructions as assigned.

Benefits

• Health, dental, and vision insurance.
• Employer-provided life and AD&D insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Employer-provided short-term disability coverage beginning in 2027.
• Growth-oriented work culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED