Lead HVAC Service Technician

K Komfort Heating & Cooling•Saginaw, MI

19h

About The Position

The Lead HVAC Service Technician is responsible for diagnosing, repairing, and maintaining residential HVAC systems, as well as assisting team members with technical questions. The role combines technical expertise, problem-solving, coaching, and attention to detail to keep systems operating efficiently and effectively. The technician interacts with homeowners and business owners to explain issues and solutions, promote customer satisfaction, and provide technical support to other team members. The position requires at least three years of experience. The technician services residential and light commercial systems, performs routine and preventive maintenance, tests system operation, documents service work, and discusses findings and options with customers. The role also includes maintaining an orderly job site and service vehicle, participating in an after-hours on-call rotation, following applicable safety procedures and codes, and completing ongoing training. Duties may include other job-related assignments. The position is at will, and duties or requirements may be modified to reasonably accommodate individuals with disabilities.

Requirements

High school diploma or GED.
EPA 608 Type II certification.
At least 3 years of experience in residential HVAC repair and installation.
Strong knowledge of HVAC systems, tools, and equipment.
Excellent problem-solving and diagnostic skills.
Ability to communicate effectively with customers and team members.
Valid driver's license and good driving record, with ability to meet company-vehicle driving requirements.
Ability to work independently and manage time effectively.
Physical ability to lift more than 50 pounds, stand, bend, and work on 30-foot ladders.

Nice To Haves

Technical school training in HVAC.
College degree.

Responsibilities

Coach and train team members on technical questions, basic HVAC walkthrough procedures, and common field issues.
Diagnose and repair residential and light commercial HVAC systems, including electrical, refrigerant, combustion, and airflow issues, in accordance with manufacturer specifications and company standards.
Perform routine and preventive maintenance, including cleanings, inspections, filter changes, and tune-ups.
Use testing equipment to perform acceptance tests and verify system operation after work is completed.
Document service findings, work performed, parts used, and recommendations in the company's service software.
Explain issues to customers, present repair and replacement options, answer questions, and communicate professionally and courteously.
Educate customers on system operation, basic maintenance, and potential improvements such as higher-efficiency equipment, indoor air quality products, and smart thermostats.
Maintain a clean, organized job site and keep service vehicles stocked, inventoried, and presentable.
Participate in an on-call rotation for after-hours emergency service requests.
Follow company safety procedures and applicable codes and standards, including OSHA and other safety requirements when working in homes, on ladders, on roofs, and in confined spaces.
Engage in ongoing training and continuing education to stay current with technology, codes, and company processes.
Perform other job-related duties as assigned.