Lead HVAC Service Technician

K Komfort Heating & Cooling•Grafton, WI

About The Position

The Lead HVAC Service Technician is responsible for diagnosing, repairing, and maintaining residential HVAC systems and assisting other team members with technical questions. The role requires technical expertise, problem-solving skills, coaching abilities, and attention to detail to help ensure systems operate efficiently and effectively. The technician interacts with homeowners and business owners to explain issues and solutions, support customer satisfaction, and provide technical guidance to team members. The position requires at least three years of experience. The technician also performs maintenance, verifies system operation using testing equipment, documents work, and explains repair and replacement options to customers. The role includes participating in an after-hours on-call rotation, following safety procedures and applicable codes, and maintaining current technical knowledge through ongoing training. Work may involve homes, ladders up to 30 feet, roofs, and confined spaces, as well as lifting more than 50 pounds, standing, and bending. The position requires a high school diploma or GED, EPA 608 Type II certification, at least three years of residential HVAC repair and installation experience, and a valid driver’s license with a good driving record. Technical school HVAC training is preferred, and a college degree is a plus.

Requirements

At least 3 years of experience in residential HVAC repair and installation.
High school diploma or GED.
EPA 608 Type II certification.
Strong knowledge of HVAC systems, tools, and equipment.
Excellent problem-solving and diagnostic skills.
Ability to communicate effectively with customers and team members.
Valid driver’s license and good driving record; ability to meet driving requirements for a company vehicle.
Ability to work independently and manage time effectively.
Physical ability to lift more than 50 pounds, stand, bend, and work on 30-foot ladders.
Ability to work in homes and on ladders, roofs, and in confined spaces.

Nice To Haves

Technical school training in HVAC.
College degree.

Responsibilities

Coach and train team members on technical questions, basic HVAC walkthrough procedures, and common field issues.
Diagnose and repair residential and light commercial HVAC systems, including electrical, refrigerant, combustion, and airflow issues, according to manufacturer specifications and company standards.
Perform routine and preventative maintenance, including cleanings, inspections, filter changes, and tune-ups.
Use testing equipment to perform acceptance tests and verify system operation after work is completed.
Document service findings, work performed, parts used, and recommendations in the company’s service software.
Explain issues, repair and replacement options, and answers to customers’ questions in a professional and courteous manner.
Educate customers on system operation, basic maintenance, and potential improvements such as higher-efficiency equipment, indoor air quality products, and smart thermostats.
Maintain clean and organized job sites and keep service vehicles stocked, inventoried, and presentable.
Participate in an on-call rotation for after-hours emergency service requests.
Follow company safety procedures and applicable codes and standards, including OSHA and other safety requirements.
Engage in ongoing training and continuing education to stay current with technology, codes, and company processes.
Perform other job-related duties as requested by an authorized person.