Senior HVAC Service Technician

Gallo Mechanical•Houston, TX

About The Position

Gallo Mechanical Services (GMS) is seeking Senior HVAC Service Technicians to provide service, installation, and maintenance for customers across a defined market with a diverse commercial customer base. The role includes installing, commissioning, troubleshooting, repairing, and starting up HVAC systems in commercial environments, from new facility setups to existing facility retrofits. Technicians perform scheduled and unscheduled preventative maintenance, inspections, site surveys, and service requests, including equipment or system replacements and modifications. Senior technicians also mentor junior team members and help develop their HVAC knowledge and skills. The technician serves as a direct customer contact, works to ensure customer satisfaction, and coordinates with team leaders and customers to plan and complete on-site work. The role uses software, technology, hand tools, blueprints, and engineering specifications to diagnose and repair equipment and recommend system improvements. It requires flexibility to work overtime and weeks as business needs require, with occasional overnight stays. Work may take place in noisy mechanical equipment rooms, extreme weather, precarious locations, and areas with risk of high-voltage electrical shock. The work is physically demanding and includes regular use of hands and fingers, walking, stooping, kneeling, lifting, and climbing ladders.

Requirements

High school diploma or equivalent.
At least 5 years of HVAC service experience with split systems, packaged systems, DX systems, VRFs, chillers, pumps, or similar equipment, or an equivalent combination of technical school education and experience.
Operating and working proficiency with handheld computers such as smartphones and iPads.
EPA certification.
Ability to work in diverse conditions, including noisy mechanical equipment rooms, extreme weather, precarious places, and areas with risk of high-voltage electrical shock.
Ability to regularly use hands and fingers, walk, stoop, and kneel; regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds, and occasionally lift or move more than 50 pounds; and climb ladders.
Flexibility to work overtime and weeks as business requires, including occasional overnight stays.

Nice To Haves

Ability to troubleshoot and repair HVAC equipment.

Responsibilities

Serve as the direct customer contact for assigned projects and service products and equipment at customer locations.
Identify, analyze, diagnose, and repair equipment and systems to support customer satisfaction.
Perform end-to-end testing, maintenance, startup, commissioning, and servicing on assigned HVAC projects.
Coordinate with team leaders and customers to understand on-site installation and repair requirements; examine building layouts, anticipate issues, gather materials, and synchronize on-site work.
Use software, technology, hand tools, blueprints, and engineering specifications to diagnose and repair units and propose retrofits, upgrades, or enhancements.
Meet with customers to understand their needs and preferences, keep them informed about service and outstanding issues, and recommend enhancements, upgrades, or replacements.
Promote the sale of add-on work.
Enforce safety standards and maintain security and accountability of company-issued and procured assets by recording their use, wear, and condition.
Mentor junior team members and help strengthen their HVAC knowledge and skills.
Maintain flexibility to work overtime and weeks as business requires, including occasional overnight stays.

Benefits

Training, support, and career progression.
Company-paid medical insurance.
Dental insurance.
Vision insurance.
Voluntary life insurance.
Short-term disability insurance.
Accident insurance.
Critical illness insurance.
Team Incentive Program (TIP), allowing eligible employees to share in company financial success.
401(k) plan with a 5% company match.
Employee wellness resources.
PTO benefits.