Senior HVAC Service Technician

HTS•Austin, TX

About The Position

The Senior HVAC Service Technician provides service, installation, and maintenance to customers in a defined market with a diverse commercial base. The role covers HVAC systems in commercial environments, from new facility setups to existing facility retrofits. The technician installs, commissions, troubleshoots, repairs, and starts up systems, and performs scheduled and unscheduled preventative maintenance, inspections, site surveys, and service requests, including equipment or system replacements and modifications as needed or requested by customers. The technician serves as a direct customer contact and services products and equipment on assigned projects, with responsibility for customer satisfaction. The position involves coordinating with team leaders and customers to understand on-site installation and repair requirements; examining building layouts, anticipating issues, gathering materials, and coordinating on-site work. The technician uses software, technology, hand tools, blueprints, and engineering specifications to diagnose and repair equipment and recommend retrofits, upgrades, enhancements, or replacements. The role also includes keeping customers informed about service and outstanding issues, learning their needs and preferences, and promoting add-on work.

Requirements

High school diploma or equivalent.
At least 5 years of experience in HVAC service, including experience with split systems, packaged systems, DX systems, VRFs, chillers, pumps, or similar equipment; alternatively, an equivalent combination of education, such as technical school, and experience.
Operating and working proficiency with handheld computers, such as smartphones and iPads.

Responsibilities

Represent the company as a direct customer contact and service products and equipment on assigned projects.
Identify, analyze, diagnose, and repair equipment and systems at customer locations.
Perform end-to-end testing, maintenance, startup, commissioning, and service on assigned HVAC projects.
Coordinate with team leaders and customers to understand on-site installation and repair requirements.
Examine building layouts, anticipate issues, gather materials, and coordinate on-site work.
Use software, technology, hand tools, blueprints, and engineering specifications to diagnose and repair units.
Propose retrofits, upgrades, enhancements, or replacements to existing systems.
Maintain high levels of customer satisfaction and regularly meet with customers to understand their needs and preferences.
Keep customers informed about services provided and outstanding issues, and recommend system enhancements, upgrades, or replacement.
Promote the sale of add-on work.
Perform scheduled and unscheduled preventative maintenance, inspections, site surveys, and requested service work, including equipment or system replacements and modifications.