HVAC Sales Representative

Thornton & Grooms•Farmington Hills, MI

About The Position

Thornton & Grooms is seeking a sales professional to help homeowners select heating and cooling solutions that fit their needs, comfort, and budget. The role works with prequalified leads in residential settings, builds customer relationships, explains options, and educates customers about how their heating and cooling systems work and why replacement may be appropriate. The position calls for proven sales experience, ongoing learning, and a strong commitment to customer care and the company’s values of Love, Team, Professionalism, and Today.

Requirements

Previous experience in customer-facing sales.
Demonstrated high closing rate in prior sales work.
Ability to work independently, multitask, and prioritize according to customer needs.
Strong communication, listening, and problem-solving skills.
Strong attention to detail and punctuality.
Commitment to learning and continually improving work quality.
Ability to work a flexible, varying schedule, including some nights and Saturdays.
High school diploma or equivalent.
Ability to pass prescreening requirements: clear 9-panel drug test, background check, and clean motor vehicle report for the past three years.
Ability to lift at least 50 pounds repeatedly and carry loads up and down stairs multiple times per day.
Ability to use hand tools, enter crawl spaces, basements, and attics, and move equipment.
Adequate sight, hearing, and touch for the role, including close vision, depth perception, and the ability to adjust and focus; ability to hear and speak well enough to conduct business with customers of all ages and ethnicities.

Responsibilities

Guide customers through the company’s sales process.
Conduct a thorough needs analysis and document a prescriptive survey.
Perform heat-load calculations to determine correctly sized equipment.
Document the installation environment using pictures and videos.
Collect payments and/or process financing applications.
Complete electronic or paper forms accurately and on time.
Communicate customer issues, installation dates, and equipment needs to the Sales Lead Coordinator, Sales Manager, Installation Manager, and Installation Coordinator.
Provide excellent customer service and seek customer testimonials, reviews, and referral leads.
Continuously expand knowledge of heating and cooling products and standards.
Educate customers about their heating and cooling systems and replacement reasons and options.