HVAC Sales Representative
About The Position
The HVAC Service Sales Representative is responsible for the growth and profitability of the HVAC Service business by initiating, establishing, and building profitable service relationships with new customers. The role identifies and qualifies prospects, develops customer relationships, understands facility operating and maintenance challenges, and positions FirstCall Mechanical as the supplier of choice. The representative proposes service solutions, with an emphasis on renewable maintenance agreements, digital service offerings, sustainability, and decarbonization, and supports customers throughout the service-agreement lifecycle. This position reports to the local Branch Leader and works with the service team and customers. It requires daily work in a field environment across multiple customer sites. The representative is expected to continue developing industry knowledge through FirstCall Academy and provide an elite level of customer service.
Requirements
- Two to three previous progressive sales roles.
- Aptitude for technical knowledge and a high level of attention to detail.
- Excellent presentation skills and the ability to communicate effectively in individual and group settings.
- Experience selling service and maintenance.
- Exposure to sales methodologies, standards, and disciplines.
- Knowledge of building HVAC systems.
- Ability to read and comprehend simple instructions, short correspondence, and memos; write correspondence; and present information effectively in one-on-one and small-group situations.
- Ability to perform basic arithmetic, compute rates, ratios, and percentages, and draw and interpret graphs.
- Ability to apply common-sense understanding to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
- Mental stamina for problem-solving and prioritizing multiple tasks.
- Ability to work at multiple customer sites in a field environment on a daily basis.
- Ability to use a computer keyboard and perform the physical activities described for the role, including climbing, balancing, and lifting.
Responsibilities
- Identify, target, and qualify prospective customers through a disciplined, professional sales process; use market conditions and networking to uncover leads and contacts.
- Contact prospective customers and schedule appointments.
- Build a referral network to identify new customers.
- Conduct sales calls to identify problems or dissatisfaction affecting facility directors’ operation and maintenance of heating, cooling, ventilation, and control-system equipment.
- Develop urgency around resolving customer needs and position FirstCall Mechanical as the supplier of choice.
- Propose creative service solutions using local branch capabilities, emphasizing renewable maintenance agreements, digital service offerings, sustainability, and decarbonization.
- Understand customers’ businesses and communicate in terms relevant to them.
- Review and finalize proposals with prospects and secure their commitment.
- Conduct customer kick-off meetings, resolve customer issues, create pull-through opportunities, maintain and extend service agreements, and support collections.
- Keep management informed about progress and account status using BuildOps and other means.
- Develop and implement territory marketing plans consistent with FirstCall Mechanical’s business strategy.
- Continue learning and developing industry knowledge through FirstCall Academy.
- Deliver a high level of customer service for HVAC and refrigeration customers.
Benefits
- Competitive weekly pay.
- Comprehensive healthcare coverage, including medical, dental, and vision plans, with some plans fully paid by the company.
- 401(k) retirement savings plan with a 5% match.
- Life insurance and short- and long-term disability coverage.
- Up to four weeks of paid time off.
- Nine paid holidays, plus Veterans Day for veterans.
- Company-sponsored education and career advancement programs, including FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program.
- $2,500 referral bonus per referral.
- Company vehicle or vehicle allowance.
- Mobile phone or phone allowance.
- Uniforms and work boot allowances.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
