HVAC Sales Representative

FIRSTCALL MECHANICAL GROUP LLC•Lawrenceville, GA

About The Position

FirstCall Mechanical is seeking an HVAC Sales Representative to support the growth and profitability of its HVAC Service business. The representative will initiate and build profitable service relationships with new customers, identify prospective accounts, understand facility operators’ needs, and position FirstCall Mechanical as the supplier of choice. The role emphasizes selling renewable maintenance agreements, including digital service offerings, sustainability, and decarbonization solutions. The position works in a field environment, visiting multiple customer sites daily. It reports to the local Branch Leader and works in support of the service team and customers. The representative is also expected to continue learning through FirstCall Academy and deliver a high level of customer service.

Requirements

2–3 years of experience in previous progressive sales roles.
Aptitude for technical knowledge and a high level of attention to detail.
Excellent presentation skills and the ability to communicate effectively in individual and group settings.
Experience selling service and maintenance.
Exposure to sales methodologies, standards, and disciplines.
Knowledge of building HVAC systems.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write correspondence.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret graphs.
Ability to apply common-sense reasoning to written, oral, or diagram-based instructions and address problems involving several concrete variables in standardized situations.
Mental stamina for problem solving and prioritizing multiple tasks.
Ability to operate a computer keyboard and meet the stated physical demands of the position.

Nice To Haves

Retrofit and service sales experience.

Responsibilities

Identify, target, and qualify prospective new customers using a disciplined and professional sales process; use market conditions and networking to uncover leads and contacts.
Contact prospective customers and schedule appointments.
Build a referral network to identify new customers.
Conduct sales calls to identify problems or dissatisfaction with the operation and maintenance of customers’ heating, cooling, ventilation, and control-system equipment.
Develop urgency around resolving customer needs and position FirstCall Mechanical as the supplier of choice.
Propose creative and innovative solutions using local branch service capabilities, with a focus on renewable maintenance agreements, digital service offerings, sustainability, and decarbonization.
Understand customers’ businesses and communicate in terms relevant to them.
Review and finalize proposals with prospects and secure their commitment to FirstCall Mechanical’s solution.
Conduct customer kickoff meetings, resolve customer issues, create pull-through opportunities, maintain and extend service agreements, and support the collections process.
Keep management informed of progress and account status using BuildOps and other means.
Develop and implement territory marketing plans consistent with FirstCall Mechanical’s business strategy.
Pursue ongoing learning and development through FirstCall Academy.
Provide an elite level of customer service for HVAC and refrigeration customers.

Benefits

Competitive weekly pay.
Medical, dental, and vision coverage, free telehealth, and additional healthcare benefits.
401(k) retirement savings plan with a 5% match.
Life insurance and short- and long-term disability coverage.
Up to four weeks of paid time off.
Nine paid holidays, plus Veterans Day for veterans.
Company-sponsored education and career advancement programs, including FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program.
Referral bonus of $2,500 per referral.
Company vehicle or vehicle allowance.
Mobile phone or phone allowance.
Uniforms and work boot and pants allowances.