HVAC/R Inside Sales Associate
About The Position
Meier Supply is an employee-owned wholesale distribution business founded in 1957, serving the HVACR community across New York, Pennsylvania, Massachusetts, and Connecticut. The Inside Sales Associate supports customers through counter sales, phone orders, e-commerce, and customer service while working with sales, warehouse, and operations teams to fulfill customer needs. The role also supports inventory control, warranty administration, merchandising, and restocking. HVAC experience is required; technical refrigeration field experience is preferred but not required. The position is based at a branch store, primarily at the sales counter in a climate-controlled environment. The schedule is 40 hours per week, Monday through Friday, with an eight-hour day shift and a rotating weekend on-call schedule. Occasional job visits with branch personnel may occur, and warehouse backup work may involve exposure to hot and cold temperatures. The role requires prolonged standing and may require lifting, carrying, pushing, and pulling objects weighing at least 50 pounds.
Requirements
- HVAC experience.
- Proficiency with computer systems or the ability to learn new systems easily.
- Basic math skills.
- Valid driver's license and a clean motor vehicle record.
- Strong work ethic and ability to work independently as a self-starter.
- Customer-service orientation and effective communication skills.
- Ability to work as a team player and adapt to changing business needs.
- Ability to stand for prolonged periods and remain on one's feet throughout the workday.
- Ability to lift, pull, push, and carry at least 50 pounds.
Nice To Haves
- Technical refrigeration field experience.
Responsibilities
- Greet and assist customers at the sales counter with product inquiries, orders, and pickups.
- Manage inbound phone orders and provide accurate product and pricing information.
- Support e-commerce transactions, including online order entry and follow-up service.
- Make outgoing customer sales or service calls and resolve customer complaints.
- Develop strong customer relationships and provide solutions that encourage repeat business.
- Collaborate with outside sales, warehouse, and operations teams to ensure timely fulfillment.
- Prepare quotes, process returns, and resolve customer issues professionally.
- Use suggestive selling and upselling techniques with current and prospective customers.
- Maintain knowledge of HVAC/R products, industry trends, and branch promotions.
- Perform inventory control and warranty administration duties.
- Research products using computer systems, catalogs, telephone, and other reference sources to meet customer needs.
- Arrange stock on shelves or racks and keep sales-area merchandise in order.
- Maintain showroom merchandising and restock products.
Benefits
- Competitive base wages and performance bonuses.
- Paid time off and holiday pay.
- Medical, dental, and vision plans; the company pays 75% of premiums for employees and family members.
- Company-paid life insurance and disability benefits.
- Employee Stock Ownership Plan (ESOP).
- 401(k) retirement plan with matching.
- Employee recognition events and rewards, including holiday parties, ESOP events, company lunches, and gift cards.
- Employee assistance program.
- Employee discount.
- Health savings account.
- Mileage reimbursement.
- Paid training.
- Parental leave.
- Profit sharing.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
