HVAC Operations Manager

Goettl Career • Glendale, AZ

3d • Onsite

About The Position

Goettl is opening a new location in Glendale, Arizona, and is seeking an HVAC Operations Manager to build and lead the market from its launch. Reporting directly to the General Manager, the manager will recruit the founding HVAC service and installation team, establish safety and quality standards, shape the team culture, and represent Goettl in the community. The position is supported by the company’s established systems, training, and reputation.

The manager will oversee daily department operations, technician development, operational processes, and financial planning. Success is measured through department KPIs and progress toward sales growth and EBITDA targets. The role includes both desk work and field activity, with physical tasks such as standing, bending, kneeling, walking, and lifting up to 15 pounds.

Requirements

• At least 5 years of management experience in residential HVAC operations.
• Strong technical, business, and communication skills within the HVAC trade.
• Proven ability to oversee all operations of a service and installation department and drive accountability to company standards.
• A dynamic, high-energy, results-oriented leadership approach and integrity.
• Confidence communicating in front of large groups.
• Strong organization, attention to detail, decision-making, and problem-solving skills, including the ability to perform under pressure and meet tight deadlines.
• High computer literacy, including email, Microsoft Office, and ServiceTitan.
• Ability to split time between desk work and field work, including standing, bending, kneeling, walking, and lifting up to 15 pounds.

Nice To Haves

• Experience with CRM or job scheduling software.

Responsibilities

• Recruit, hire, and develop the founding team of HVAC service and installation technicians, and build engagement and accountability.
• Implement, improve, and enforce industry-standard safety procedures.
• Set, track, and improve department KPIs, including engagement and turnover, recordable incidents and Samsara driving scores, callbacks and customer reviews, on-time arrival, and jobs completed per technician per day.
• Lead daily department management and respond promptly to customer reviews, callbacks, cancellations, and average-ticket performance.
• Continuously improve technician development, returns and warranty, batching, and inventory processes to expand gross margin.
• Lead department budgeting and forecasting.
• Partner with the General Manager and other departments to achieve sales growth and EBITDA targets.
• Hold team members accountable to the Goettl Way.

Benefits

• Competitive salary plus an annual bonus plan tied to results.
• Medical, dental, and vision benefits.
• 401(k).
• Ongoing leadership training and development.
• Opportunity to build a market from the ground up with established company systems and support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed