HVAC Operations Manager

Goettl Career•San Marcos, TX

3d•Onsite

About The Position

Goettl is hiring an HVAC Operations Manager to launch and lead a new market in San Marcos, Texas. Reporting directly to the General Manager, the manager will build the operation from the ground up, recruit and develop the founding HVAC service and installation team, establish safety and quality standards, and shape the local team culture. The position is supported by Goettl’s established systems, training, and reputation, including ServiceTitan and Samsara fleet tracking. The role includes leading department operations, improving performance and processes, and partnering with the General Manager and other departments to achieve sales growth and EBITDA targets. The company describes its approach as “We Do Things The Right Way, Not The Easy Way.”

Requirements

At least 2 years of management experience in residential HVAC operations.
Strong technical, business, and communication skills within the HVAC trade.
Proven ability to oversee all operations of a service and installation department and drive accountability to company standards.
Dynamic, high-energy, results-oriented leadership with integrity.
Confident communication skills, including comfort speaking in front of large groups.
Strong organization and attention to detail, decision-making and problem-solving skills, and ability to perform under pressure and tight deadlines.
High computer literacy, including email, MS Office, and ServiceTitan.
Ability to split time between desk work and the field, including standing, bending, kneeling, walking, and lifting up to 15 pounds.

Nice To Haves

Experience with CRM or job scheduling software.

Responsibilities

Recruit, hire, and develop the founding team of HVAC service and installation technicians, and build engagement and accountability.
Implement, improve, and enforce industry-standard safety procedures.
Set, track, and improve department KPIs, including engagement and turnover, recordable incidents and Samsara driving scores, callbacks and customer reviews, on-time arrival, and jobs completed per technician per day.
Lead daily department management and act with urgency on customer reviews, callbacks, cancellations, and average ticket.
Continuously improve technician development, returns and warranty, batching, and inventory processes to expand gross margin.
Lead department budgeting and forecasting.
Partner with the General Manager and other departments to achieve sales growth and EBITDA targets.
Hold every team member accountable to the Goettl Way.