HVAC Manager
About The Position
Cornels Plumbing, Heating & Air is looking for an experienced HVAC Service Manager to lead and develop our residential service team in the Portland market. We are one of the fastest-growing home-service companies on the West Coast, but we’re equally focused on building a company where talented people enjoy coming to work. Our culture is competitive, team-oriented, and built around developing people—not simply managing numbers. Our team receives memberships to LifeTime Fitness, participates in catered monthly company meetings often with team games and competitions, and works in an environment where accomplishments are recognized and celebrated. We take performance seriously without taking ourselves too seriously. This is a strong opportunity for someone who wants more than a management title. We’re looking for a leader who wants to build people, strengthen a department, and play an important role in where Cornels goes next.
Requirements
- Residential HVAC service leadership experience
- Strong technical knowledge of heating, cooling, heat pumps, airflow, and system diagnostics
- A proven ability to coach technicians and improve measurable performance
- A leader who can hold people accountable while earning their trust
- Strong communication, organization, and conflict-resolution skills
- Comfort managing through KPIs and performance scorecards
- A team-first attitude with consistent follow-through
- A valid driver’s license and clean driving record
Responsibilities
- Leading, coaching, and developing our residential HVAC service technicians
- Conducting weekly training, ride-alongs, call reviews, and individual coaching
- Building a positive culture based on accountability, teamwork, and continuous improvement
- Monitoring revenue, close rate, average ticket, callbacks, memberships, reviews, and lead conversion
- Ensuring every customer receives a thorough evaluation and clearly explained options
- Maintaining our fix-it-first mentality while identifying legitimate replacement opportunities
- Partnering with dispatch, sales, installation, and customer service to create a seamless customer experience
- Recruiting, onboarding, and retaining high-performing technicians
- Resolving escalated customer concerns professionally
- Maintaining safety, documentation, licensing, and quality-control standards
Benefits
- Competitive base salary with performance-based earning potential
- Medical, dental, and vision benefits
- Paid time off
- Company vehicle and phone
- Life Time Fitness membership
- Catered monthly company meetings with team games and competitions
- Ongoing leadership and technical development
- Recognition for individual and team accomplishments
- The opportunity to lead within one of the fastest-growing home-service companies on the West Coast
- A company that invests heavily in its people, culture, and long-term growth
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
