HVAC Manager

Apex Pros Plumbing, Electrical, Heating and Air•Dublin, OH

About The Position

Apex Pros Plumbing, Electric, Heating & Air is hiring an additional HVAC Manager as the company grows its residential service operations across Columbus and Dayton. This hands-on leadership position is part of the management team and is accountable for the HVAC department’s quality, profitability, and growth. The manager leads field teams and their team leads, coordinates with other department leaders and the office team, and helps ensure every job meets Apex standards and customer expectations. The role oversees daily operations, including scheduling, crew assignments, workload and staffing plans, and tracking labor, costs, and profit against goals. It also involves regular field visits to inspect work, support teams, address customer concerns, and follow up on safety issues. The HVAC Manager hires, trains, coaches, and mentors team leads, technicians, and apprentices while developing future leaders and building a culture of care. The position reports to the General Manager.

Requirements

Residential service leadership experience.

Responsibilities

Run day-to-day operations for assigned teams, including scheduling, crew assignments, and keeping work on track.
Plan workload and staffing ahead of demand, especially before busy seasons.
Track labor, costs, and profit against goals, and correct course early.
Build simple, repeatable processes that can support company growth.
Work with the office and other department leaders to keep jobs moving smoothly from start to finish.
Bring a solutions-first attitude to cross-team problems and share successful practices across divisions.
Spend time in the field every week inspecting work and supporting teams.
Ensure jobs meet Apex performance standards, applicable codes, and safety requirements.
Hold teams to the “5 Steps to 5 Stars” customer process: Greet, Stage, Perform, Clean Up, Satisfy.
Resolve customer concerns and problems in the field, and follow through on safety issues.
Build a culture of care for customers, their homes, and coworkers.
Hire, train, coach, and mentor team leads, technicians, and apprentices.
Develop future Apex leaders as the company grows.