HVAC Manager

Apex Pros Plumbing, Electrical, Heating and Air•Dublin, OH

About The Position

Apex Pros Plumbing, Electric, Heating & Air is hiring an additional HVAC Manager to support its growth serving homeowners across Columbus and Dayton. This hands-on leadership role is part of the Apex management team and leads residential HVAC field teams and their team leads. The manager keeps operations organized as work volume grows and is accountable for team quality, profitability, growth, and customer satisfaction. The HVAC Manager runs day-to-day operations, including scheduling, crew assignments, workload planning, and staffing. The role works closely with the office and other department leaders to move jobs smoothly from start to finish, and develops repeatable processes that can scale with the company. The manager regularly visits the field to inspect work, support teams, uphold performance standards, applicable codes and safety requirements, and resolve customer concerns and safety issues. The role also involves hiring, training, coaching, and mentoring team leads, technicians, and apprentices, while building a culture of care and developing future leaders. Apex uses a shared customer process called “5 Steps to 5 Stars”: Greet, Stage, Perform, Clean Up, Satisfy.

Responsibilities

Run day-to-day operations for the teams they lead, including scheduling, crew assignments, and keeping work on track.
Plan workload and staffing ahead of demand, especially before busy seasons.
Track labor, costs, and profit against goals, and correct course early.
Build simple, repeatable processes that support company growth.
Coordinate with the office and other department leaders to keep jobs moving smoothly from start to finish.
Bring a solutions-first approach to cross-team problems and share successful practices across divisions.
Spend time in the field each week inspecting work and supporting teams.
Ensure jobs meet Apex performance standards, applicable codes, and safety requirements.
Hold the team to the “5 Steps to 5 Stars” customer process: Greet, Stage, Perform, Clean Up, Satisfy.
Resolve customer concerns and problems in the field, and follow through on safety issues.
Build a culture of care for customers, their homes, and colleagues.
Hire, train, coach, and mentor team leads, technicians, and apprentices.
Develop future Apex leaders as the company grows.