HVAC Maintenance Technician II

Service Experts Heating & Air Conditioning•Miami, FL

About The Position

Under general supervision, the HVAC Maintenance Technician II performs precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment and related accessories. The role includes inspecting equipment, conducting limited diagnostics, completing routine cleaning and maintenance, and assisting Service Technicians with service work. The technician communicates with customers, answers questions, resolves problems, promotes products and services, and helps ensure customer satisfaction. The position works under the direction of the Field Supervisor or General Manager.

Requirements

High school diploma or GED, with additional training and at least 2 years of HVAC experience; technical training certification is preferred.
Possess all valid licenses or certifications required by applicable governmental laws or regulations for the geographical work area.
EPA and safety certifications are required.
Basic knowledge of the operation of heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate the tools and equipment needed for service projects.
Basic ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on air conditioning equipment.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver's license with an acceptable driving record.
Available to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 40 pounds and lift and carry items weighing up to 30 pounds.

Nice To Haves

Technical training certification.
Experience performing basic maintenance work on HVAC equipment and related accessories.

Responsibilities

Perform maintenance calls under general supervision.
Conduct accurate and timely precision tune-ups and maintenance on HVAC and refrigeration equipment and accessories.
Inspect equipment and perform limited diagnostics to identify potential problems and prevent breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Assist Service Technicians in servicing HVAC and refrigeration equipment and accessories.
Record required customer-call information using a handheld device and complete forms and paperwork accurately and on time.
Collect payment from customers when necessary.
Communicate with dispatch while on duty to provide accurate status and availability updates.
Deliver excellent customer service and maintain high customer satisfaction.
Promote products and services to customers and report replacement-product sales leads to the Sales and Service Coordinator.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Represent the company professionally, honestly, and ethically.
Follow standard procedures and processes and ensure the company vehicle is properly stocked.
Perform similar or other duties as needed or assigned.